Baskin-Robbins — Restaurant in Rice Lake

Same as Dunkin Donuts....Employees need training on better customer service. Went into Dunkin for a drink. While waiting, I was looking at the icecream selection. Three girls behind the counter. One was working, going back and forth, while the other two were just chatting. One drinking something, the other leaning on the cooler with her back to me. Instead of turning around and greeting me properly, the one leaning on the cooler tips her head back and asked " you need anything?" I said no, and she went back to chatting with the girl with the drink. All while that other girl was still working. If I was there to get some icecream, and after being greeted like that, I would have left with nothing. Very disappointing in this place, especially since it's been open for such...

What an unorganized mess! Workers running around doing several things at once and not aware of what each other is doing. I stopped in for an Ice Cream Cone, 2 gentlemen in front of me said they'd ordered 10 minutes before. A worker making a SMOOTHIE for someone in the drive thru asked if they had fresh bananas & received no answer, so she cut up a black, rotten one & put it in the blender without a care. Right in front of us customers. They were out of waffle & sugar cones.

It was only 11 AM and the bathroom was very dirty. Overflowing garbage can, no toilet paper in 1 of the stalls. Who is the manager of this facility? I do NOT recommend this place, I know I'll...

The shop was cute and ice cream (per my child’s review) was very good. However the service was terrible. Sasha is who served us. We heard her saying how she can’t wait to go home and everything my husband and I wanted to order, they were supposedly out of. I’m not sure how Baskin Robbin’s runs out of several flavors in one go as well as their smoothie flavors. I’m almost convinced she said they were out because she just wanted to go home as she stated multiple times to another coworker. I’m giving service 1 star because I have to, I’d rather give it zero stars. As a brand new establishment, I really had high...