KFC — Restaurant in Rice Lake

Updating my review since it is 4 years old. I will still be keeping it at 3 stars since it is a hit or miss going here.

I guess the experience that sticks out to me the most is a few months ago is when I ordered a pot pie (my favorite thing from here). We ordered in the drive thru and when we got to the window we got our drinks (also I believe most of our food) and paid.

We were told the pot pie would be 10 to 15 mins and if that was okay or not. We said that’s fine and were told to pull to the front of the store and it would be brought out. The pot pies have taken longer to cook before, so this wasn’t a new thing for me. So it was fine. However, 20 minutes go by of waiting and there was still nothing. Finally it was hitting the half hour mark so I went in and asked where the pot pie was as we have been waiting for almost 30 mins. The guy at the counter was very nice and apologized. He got the pot pie and even gave us a cake and 2 more free drinks. Although he made things right in the end, it sucks that the order was just forgotten. I also recall it not being extremely busy either. They were sending cars on their way super quick and keeping up with everyone. I haven’t really gone here since but maybe I will...

Very disappointed the last couple times I went here. There used to be good service here though the dining area was usually dirty I’d over look it for good service and hot food. The last couple times I went the service was poor and they forgot part of my order. Today when I went they told me 3 minutes pull ahead (even though I was the only car in the drive through) after over 20 minutes I still hadn’t gotten my food so I pulled around and they had forgotten about me. Meanwhile 3 employees are having a break outside. They gave me a free fry and I laughed it off. I leave to find out they didn’t pack my sauces, or any silverware or napkins so I wasn’t able to eat my food like mashed potatoes or coleslaw until I drove somewhere else to get silverware. After over 20 minutes you really couldn’t take 5 seconds to give me my...

Unlike other KFCs I've been too the quality was definitely there, it wasn't your normal out of the box thrown in a deep fryer type chicken like the place in North Branch where the kids couldn't even get the whole chicken battered. The chicken was tender, and juicy, but smaller than average (I'm sure that happened during the COVID pandemic) and the prices have gone crazy. KFC use to be one of my favorite spots, but I'm giving it a 4 star experience because the prices (I know the store can't help it) and they don't offer the potato wedges anymore as of how many years ago now. (Also something I know they can't help) But I'm still salty as he** they replace the wedges with those absolutely ridiculous seasoned fries that you can literally get...