Shark Fish & Chicken - Matteson,IL — Restaurant in Rich Township

Advice to the cashier working on Thursday, 8/2 around 4pm with the red shorts, white t-shirt, round face, bubbled eyes, mohawk hair cut.......customer service will go a long way. I ordered a catfish dinner and once the order was ready, I requested a Cole slaw. He had the nerve and threw the Cole slaw in my bag and then didn't have enough common courtesy to hand the bag to me and say thank you for my order. Instead I get meanest look ever. If Cole slaw was not part of the order, he could have simply stated that and I would have graciously paid for it.I certainly wasn't trying to scam him out of coleslaw. I was truly under the impression it came with the order because the last time I visited the establishment it was given to me. I didn't appreciate the rudeness and can assure you, that as long as I live in Matteson, this establishment will never get my money. You don't get to come into an area and think you can treat your customer like they are trash and expect me to make you rich.....THAT WILL...

Would have given them 5 stars, but had to return for replacement meal.

July 14, 2021 about 11am Bought 2 LG catfish and 1 jumbo shrimp. Shrimp was great but the fish meals were not. That evening I called and registered our complaint with the night manager. He apologized and said to bring food back the next day for replacement.

July 15, 2021 Rick, the cook who prepared the food yesterday listened to our complaint and he apologized profusely. He offered new meals. We agreed and he remade. He explained and showed us each step in the cooking process. The new meals were the great quality we have grown to expect. Thank you Rick and Sharks' management team for your professional and positive yet conciliatory attitude. Sharks in Matteson is definitely our...

This place is a hit or miss. They never fail to under estimate their cook time. If they tell you 10-15 minutes to wait, expect 20-25 minutes. I've also had multiple occasions when the chicken wings were smaller than normal. And my biggest issue is that customers have to fix their own mild and hot sauce, in which the packing area is normally gross and the mild sauce is always out.

Lastly beware of the cop that sits across the parking lot waiting for people to park their cars in front of the store with hazard lights on to quickly run in and grab your food. He'll be quick to pull up and give you a ticket as soon as you step...