Baskin-Robbins — Restaurant in Richardson

Ice cream here is good but customer services was really worse because my son pokemon birthday cake came out so weird. I did not remember a lady's name talked but I believed she was a manager of the shop. During conversation to order the cake is pretty good as a picture showed in the shelf. She advised around 20 kids, the size big will cover all of them. After her advised, I ordered the bigger cake, and total price came out almost $80 including around $60 -$65 cake, $7 or $8 for pokemon decorate, and add up tax. I am still OK with this price. When cake came out at the day to pick up, I amdisappointed and unhappy. The cake is rectangle size, the height of right side is higher than the height of left side on the cake when you look on the top of the cake, you barely to tell the differences. However when you look directly on the side, the cake was not even. I talked to the cashier she unable to solve this problem due to she was a newbie, just work there around 3 days. She have called her manager who will explain it well. After their talked on the phone, the cashier girl do not know how to explain to me. She told her manager explain to me when she back to work on Monday. In the other hand, I have get the cake to school for my son. I left a message that her manager have to call and talk me on Monday. My emotion was upset and angry while I was walking out of the BR store, and also when we took pictures from the front size because it showed off clearly the cake uneven and slide on one side. Actually, I thought there only have the uneven issue of the cake but the ice cream cake like a hard rock/ stone when my son start to cut it. A knife can not get into the ice cream, only on the top layer cut. All of the kids had to dig in the top layer with spoons to eat, they was unable to get further into the ice cream because it's real tough. Finally, they did not call me at all on the Monday, I feel so bad for the store to have manager who do not care about store business, or either customers. This is my real worse experience about the cake to put money on the wrong place. I wont be back this store again or either I prefer them to my friends unless their store manager call...

First time customer... My son received $20 in gift certificates (10 $2 gift certificates is how they come) for his birthday. Took him for ice cream after school, ordered $5.62 worth of ice cream. Presented the employee (Israel was his name) 3 $2 gift certificates. This is where it takes a turn. He tells me that they can only be used one at a time because their point of sale only allows one coupon at a time. I explained to him that nowhere on the gift certificate does it say that, mind you it is a gift certificate (should be as good as cash since they have been paid for) not coupon. After going back and forth for a minute, I give him my card for the remaining balance. He then charges my card for more than the amount and gives me back a receipt and a dollar bill stating that's the only way he could make it work. What?!?

Cut to the end, my son finishes half his ice cream. As we are leaving, I am holding the door open for my 5-year old, and the manager/owner walks into the establishment before my son has time to even walk through the door. Not to mention how utterly rude that is, he then doesn't say thank you for me holding the door open. The audacity and lack of manners that someone in his position has at a place of business astounds me and I won't be sad when that store closes it doors...

I called this location and ordered 2 milk shakes over the phone from home. My wife was already in the parking lot so she went inside once I ordered. The first thing she noticed was 1 of the girls working there, was not wearing any gloves while handling the blender and milk. My wife kept observing her and noticed that she didn’t put on gloves to scoop the ice cream either. She brought it to the other employees attention and the employee then told the girl “she wants to know why you’re not wearing gloves” and the employee preparing my order answered that they do not wear gloves to scoop ice cream. This is really weird because every take out is wearing gloves and masks. I understand they don’t want to wear masks but at least wear gloves that company provides when handling people’s food. We cancelled the order on the spot but glad we experienced this in order to know how the employees are handling this crisis at this place. Please do NOT come here unless you don’t mind people touching your ice cream and helping people with no protection. We were very disgusted by their body language and the way they handled the situation. Way to go...