KFC — Restaurant in Richardson

Yesterday I went with my daughter to celebrate and eat because she asked me for KFC. We've been to this specific location multiple times in the past few years, always leaving satisfied, so I took her to the east belt line location and waited for her to tell the cashier the order she wanted. The cashier seemed impatient even though we were the only ones there, and she politely told him she was looking at the menu while we stood there. She told me that the menu seemed different, so she was trying to remember what the order we always asked for in the past. I didn't pay any heed to the worker or menu change because I just expected my daughter to figure out her order and ask for it. We always got this specific meal in the past: Usually 5 fried chicken tenders, a good amount of mashed potatoes and coleslaw, and a biscuit and drink cup, so she asked for a Number 8 deal that offered the same thing. It was $13.49, but with tax it cranked up to 14 dollars. But again, I expected the old food since we'd been here before. Well, the food was old alright because after she ate and went home, she told me she was having heart burn which only ever happens to her if she ate old expired food. The worker was practically greedy, he went to the back and pulled out a tray and we saw him just plating this small brown cardboard tray, not even a big box like they did in the past, with instant chicken tenders. The tenders were not fresh, probably sitting there for hours, and it wasn't even what we ordered. The photo near the number 8 menu had FRIED tenders, but he gave us what looked like elongated chicken nugget strips, so they weren't even fried. Not to mention the size of the chicken tenders, it was insane. In the past, they'd give you fried chicken tenders that were half an inch thick and longer than your hand, but these were barely the size of my fingers. As if the size of the old stale chicken wasn't enough, they decreased the portions for mashed potatoes and coleslaw. Before, a "small" bowl was enough to make you full before you ate all your chicken, but in our case, the worker didn't even fill the bowl with mashed potatoes and cap it with a lid, like they always did in the past, I saw him take out a spoon and dump a single serving, not even trying to be generous. My daughter was surprised at the fast service until she realized how cheap it was. The chicken didn't even smell like seasoning, and it was barely warm. Just plain, brown, stale chicken strips. Call me spoiled, but if I'm going to take my daughter out to a restaurant I have beloved memories of to celebrate a happy occasion and spend 14 dollars on greedy portions and sad food, food that gave her heartburn and wasn't even what we expected, then I'm as spoiled as spoiled can get. This restaurant has changed like McDonald's, and it's pitiful to see that. They used to have excellent staff who even offered me better deals for more food, and the food was always good and fresh. I get that this location has been struggling for a while due to low customer intake, but I can't believe how far they're willing to take for corporate greed. I'm never coming back to this location unless it returns to the good old days. On the bright side, there's a Whataburger with fresh burgers nearby, and a Chick-fil-A and Dave's Hot Chicken restaurant that I've been curious to try, so I won't be missing out. And besides, you can buy a delicious 8 piece fried chicken at walmart or tom thumb in the deli aisle for 6-9 dollars, all fresh and good quality, so if you're disappointed with restaurant fried chicken, at least those stores have a better, and more affordable,...

(They closed dining room early and expected me to leave out the door to the dumpster when I'm disabled!) I showed up prior to 8:30pm on 9/01/25 and a worker came out of the front door and turned his back as if he was locking the door. I am disabled and parked in the handicap and the only reason I was willing to walk the 30ft to the door was because I really needed to use the bathroom. He made eye contact with me and I asked are you locking the doors already, got no answer but he went back inside. After using the bathroom (mens was "closed") and ordering (my receipt time said 8:32pm) I decided to eat there. The other family was just leaving as I was going to the drink station which had no ice. I chose the closest table because I was in pain. Then 2 guys came out and the skinny guy asked the bigger guy to time him as he went out the front door and back in the door on the side of the building by the dumpster at that time I had barely sat down and was getting my food ready. I had no idea they locked the door until I tried to leave around 8:51 and discovered the door was locked so I waited because I heard one of them say get the keys but the bigger guy wearing all black told the door was locked and the lock was broken on the inside and that I had to exit across the dining room then walk around the building to get to my car! I was like you see I'm using a cane and in the handicap spot right?! So I held my ground standing at the front door until one of them had to go out that door and unlock the front door for me and it still wasn't 9pm yet! As I passed him I said if I wasn't disabled I would've gone out the door to the dumpster but added it's not even 9pm yet. After I got in my car, a car pulled up and when the dad got out with his child I had to tell him they already locked the doors. However, on a good note the biscuit was the best I've had in a long time. So if you want to eat in the dining room I guess you'd have to assume it...

Well where do I start.... if I could give this place ZERO stars I would. Myself and my family were out last night for Santa's Village in Richardson and after we left my kids decided they wanted KFC so we went to this location because it was on the way home. When we pulled up TWO male workers were standing on the front side walk smoking a BLUNT. They hurried up and put it out to walk in when we were getting out of the car then one walked in and one held the door open for us and he smelled like a weed factory. We walk in and stand at the counter and it hit me again like they had been smoking inside the place at some point. We order our food and pay then one of the men whom was just outside smoking comes back and says they don't have the extra crispy breast for one of the meals we got but they have original so we said ok thats fine. We finally get our food and the box that now is supposed to have the original breast in it but has an original thigh instead. So we take it back up there and he says no I think it's a breast but then realizes that we are right and it's a thigh so he says they don't have a breast to put in the box and it will be 20 minutes before they can have a breast ready. So we just change it to 3 chicken strips. The whole time other employees are walking in and out the front door to go "smoke" as well. All the while there is a person whom I guess the workers know sitting at a table putting her press on nails on and flirting with one of the female workers. So before we leave I go back up to the counter and order some wings to go and the worker had to walk away from the random female who is now at the counter flirting to take my order. All in all this is a terrible location to go with your family for dinner after a night of Christmas family fun. As we a celebrating Jesus they are celebrating the weed man. VERY...