Canton Chinese Restaurant — Restaurant in Richardson

Extremely Disappointed – Would Never Return

The sentiment we experienced at this restaurant was unfortunately a very negative one, and it came across as blatantly discriminatory. My family of four is not Asian, and from the moment we walked in, it felt as though we weren’t welcome. This was painfully obvious when observing their interactions with other patrons of Asian descent, who were greeted with smiles, warmth, and attentive service. By contrast, we were met with disdain, indifference, and subpar service at every turn.

We told the server we were new to the restaurant, and despite our politeness and smiles, she showed no reaction—just a cold, impatient attitude, as if to say, “Hurry up and order.” My wife asked a simple question about portion sizes, which prompted the server to fetch an older gentleman, possibly the owner. He approached us with an expression that could only be described as hostile, answering our question with an audible tone of disdain.

Throughout the meal, the poor service continued: • We were served water once and never offered a refill. • No one checked on us after serving the food. My wife had to get up to request chopsticks and napkins, which were literally tossed onto our table by the woman at the front desk, who also appeared annoyed by our mere presence. • When we asked for a to-go box, we were told to retrieve it ourselves, even though the staff wasn’t busy.

We always strive to make dining easier for servers, stacking our plates neatly and keeping our table tidy. Despite this, no one came to bring us the check, and my wife had to request it twice. Each interaction was devoid of basic courtesy, and we were repeatedly met with cold, dismissive attitudes.

What was most disheartening was the stark contrast in how we were treated compared to their interactions with Asian customers. The servers smiled, chatted, and were attentive to others while we felt ignored and unwelcome.

The food itself was decent—probably 3.5 to 4 stars—but it didn’t matter. The way they made us feel completely overshadowed the quality of the meal. By the end, I crossed out the tip section on the bill as hard as I could. I’m aware of other reviews mentioning this establishment’s reaction to customers not tipping, but frankly, if they had confronted me about it, it wouldn’t have gone well. My patience and kindness had run out.

We will never return, and I urge anyone considering dining here to think twice if they value respectful treatment and...

A Hidden Gem of Family-Style Feasting

Having once married into a Vietnamese family (ex now, thanks for asking), I quickly learned that there’s more to Asian cuisine than Pei Wei and Panda Express. Canton Chinese Restaurant is where you’ll find the real deal.

As soon as you walk in, you’re greeted by all the classics: the fish tank at the entrance (always a good sign), floors that probably tell stories if you listen closely, a light grey cash register that flashes your total in neon green like it’s announcing your fortune, and—of course—the classic paper placemats doubling as your crash course in the Chinese zodiac.

Now, the menu. At Canton, we go big or go home, and by that, I mean family-style. There are three staples you can’t skip:

Cơm chiên xá xíu (BBQ Pork Fried Rice) – Think fried rice, but with smoky, savory pork that’ll make you question why you ever settled for the takeout version. Lẩu (Hot Pot) – Choose your own adventure here. We alternated between the tofu and vegetable hot pot (comforting and light) and the fermented fish hot pot (lẩu mắm) for when you want to make sure the kids remember who’s boss. Lo Mein and Shrimp Balls – A favorite for the little ones. Kids love it, but I’m not above snatching a shrimp ball when they’re not looking.

The experience is as classic as it gets, complete with a lazy Susan in the middle for easy sharing and quick rotations of your favorite dishes. Service is efficient—just raise your hand when you need something. This isn’t your typical American spot where the server drops by every five minutes for a “How’s everything tasting?” Here, you flag them down when you need to refill that hot tea or get a round two of fried rice.

In short, Canton is perfect for those who want a no-frills, family-style feast with dishes that deliver. Bring the family, bring your appetite, and maybe brush up on your zodiac...

I visited the restaurant on a Sunday after church with my family. We only went here because our usual spot nearby [Caravelle] was booked for a wedding. What a mistake. To start, the wait person [older female] did NOT speak good English. She wasn't friendly; just there to take the order. I ordered green beans with beef. I'm 100% sure I ordered that I ordered beef. Anyway, when my food came out my dish was green beans with chicken. I kindly reminded the waitperson and she swore me up and down that I did order chicken. I insisted that I needed what I ordered. She grabbed the plated from under my hands and took it back and within minutes comes back and almost throws the plate with beef onto the table. Long story short, this person NEVER stops by our table again, looks at us, nothing the entire time we are there. We did not get drink refills, no to go boxes [we asked someone else] no thank you. The other two wait people who brought check, to go boxes made no eye contact with us, just dropped the things [boxes, check] at the table. NOTHING. Also my daughter ordered steamed rice. The person brought her fried rice and said, "oh, I'll just give you this for free and left a small bowl on the table. When we asked the waitperson for the white rice, she yanked he courtesy friend rice (untouched by us] off the table and brings the white rice. All the errors were caused by her so not sure why she was so unpleasant. The food was out so quickly after the order which, at a dine in restaurant, is NOT a good thing. The food was poor, poor quality. I noticed that several of my green beans were black (like spoiled) and the beef was tough. Yuck, yuck yuck. There is nothing good or pleasing about this place. It's old and dingy, dirty. Save you and your family the anguish and headache...try another restaurant in the area, Chinatown....