Dickey's Barbecue Pit — Restaurant in Richardson

We drive 75 miles each way to this Dickey's because both the present and past owners put their passion into their fare every day we (and other family and friends) have eaten here for years. The quality of their efforts always exceeds when compared to other barbeque places and other Dickeys because the same smiles are behind that food every day! These guys are friendly barbeque kings but they are serious and professional about how their food is presented, sliced, plated whether it's packaged to go or eat there. We are even planning to order a complete Holiday Feast this year. Free pumpkin pie if ordered by 10/27! Who wouldn't love to try The Complete Prime Rib Feast, including their delicious Baked Potato Casserole, best Green Beans with Bacon, Cornbread dressing and rolls for 10-12 from this store? Sure, it is hard to choose from the Smoked or Cajun Fried Turkey or Ham Complete feasts for $112. But this Thanksgiving, we'll be driving 150 miles roundtrip to pick up our Prime Rib one for $149 and betting it will be well worth it! We never have any leftovers from this Dickies...that's for sure, and I'm hoping they'll let us have a free ice cream cone for the road, which, I can assure you, comes from such a well cleaned machine that no emergency stops will be needed on the 75 mile trip back home with the goodies....

I placed an order for 2 new sandwiches ON YOUR APP. When my husband got there to pick up my order, he was informed that those sandwiches didn't exist. The lady told my husband "this happened yesterday with some hot dog order, I don't know where these are coming from but we don't have the ingredients to make it and I'm not learning a new menu item this close to closing." They had no idea what they were and then said they'd just give us regular BBQ sandwiches but that was the best they could do. The price of the 2 sandwiches i ordered BY THEMSELVES were $9 & $11. Plus a tip.. f or doing their jobs - because it was a TO-GO order so in my opinion that doesn't require a tip but I foolishly added one any way... I paid $22 for my food, didn't even get what I ordered and was basically told you get this instead, deal with it. What I was given was worth half of what I paid. They didn't even throw in the BBQ sauce I requested. And no apology or retribution was even considered for the lack of knowledge regarding their own menu. I will not be returning to that location. I would think for what you guys charge your customer service would be a little...

Do yourself a favor and do not even bother stopping in at this location. I dropped by the store about 10 minutes before they closed. I ordered a brisket sandwich and took it to the car to eat it. When I opened it up the bread was so old that when you pick it it up it crumbled in your hands. Furthermore the brisket was cold. I called the store and express my interest in what happened. They told me to bring it back I went inside and they started to prepare the sandwich again. I asked him to Brown the bun. They replied we close 10 minutes ago and the bun machine is already down. I asked young man so you're telling me because I came later that I do not good quality food. He said again we closed 10 minutes ago. Not only do you have bad customer service and bad food but you seem to have excuse for everything other than giving me my money's worth. I also noticed that this store has a lot of customers that have bad experience.

Perhaps they need to close this location down if they cannot live up to your name. Very unacceptable. Please customer service you do not even have to contact me by email on this one because the manager was...