Best Granite Countertops & Cabinets — Local services in Richardson

Whatever you do, for the love of God do not do business with this company. I did, and it was a terrible mistake. The problem wasn't the price, the price was fair and reasonable, the problem is the unskilled labor they use to do the installation which RUINED the installation.

My usual experience with Mexican Craftsman is that they do skilled work. Sadly this crew was amateurish, did not have the proper tools to do the job right, bungled it from beginning to end. What they presented to me was an atrocity! Here is a partial list:

1. I was not warned in advance that there would be a large gap between the granite countertop and the top of the back splash. I was warned that I'd need a plumber (almost $600) to re-install the sink, I was warned that the back splash tiles might be damaged, they weren't but one of the kitchen tiles was damaged due to carelessness. The large gap will likely require taking out the existing back splash and having to completely re-do it.

2. One large section of granite was not sealed properly and looks terrible. It looks like they totally screwed up the sealing process to where there are large smudges in the sealant that cannot be cleaned. The counter looks trashy and terrible. The other sections when cleaned will shine up nicely, but this section is permanently smudged because the damage is in the sealant.

3. The installers just skipped polishing the edges so the edges look terrible.

4. Seams between sections are very rough, looks like they didn't even have the proper tool to cut the granite so the seams are rough and jagged.

5. When they removed the sink, they did it improperly to where it was a constant slow leak. They had to have known this, but not only did they not take are of it, they didn't inform me of it, just closed the doors to hide the problem until after they left and the damage was done. At this point they crossed the line to criminal negligence, they could have flooded my whole house.

Sloppy, careless work with no thought of even trying to do it right, perfectly happy to leave you outraged at the pathetic level of work with absolutely no intention whatsoever that you would be statisfied with the work.

Left the kitchen a filthy mess. Now i Have to go to other granite installers to see if the damage done by Best Granite Countertops can even be repaired. I'm hoping that it can be saved, that the $3500 I just spent isn't a total loss.

Another thing, once they have your check, they won't take your phone calls or make any attempt to make things right.

They get your money then they never want to talk to you again. They know they screwed you and for them its a done deal, time to move on to ruin someone else's plans for their kitchen,

In my opinion, this is a vile, evil company that in a an ideal world would be put out of business and the owner rot in prison for the rest of...

I am a repeat customer and again very satisfied with my purchase of 12 cabinets from Best Cabinets.

Mr. Cheema helped adjust the layout to get the most efficient use of space with the sizes of cabinets available from the manufacturer. We included a corner lazy susan to not lose any valuable storage space.

The preassembled cabinets save a lot of time during the hectic installation process. Materials were high quality plywood boxes securely and accurately assembled. Quality hinges allow for detailed door adjustments and all hardware was soft close to extend the life of the cabinets by reducing excessive wear and tear.

They were delivered on time and in good condition. They were well organized on 3 pallets allowing the driver to place them in the garage where they would be securely locked until installation the next week.

We purchased fillers and trimmed to size to eliminate any gaps and provide a professional, finished look. The remodeled kitchen looks great and has increased the property value by much more than the invested cost. Will continue to be a customer of Best Cabinets...

The customer service was extraordinary! Mr. Cheema went out of his way to be accommodating and helpful. He constantly made suggestions that allowed me to get more for my money and even ended up saving money on upgrades I thought were unaffordable. He did a fantastic job even under pressure to meet frequently changing time lines. The installers and fabricators are skilled artisans and completed the installation quickly and cleanly. Last, but certainly not least, I could not find better prices for the cabinets that were offered and I was able to get perfect quartz at a price less than some other places charged for granite. I feel truly happy and fortunate that I discovered Mr. Cheema's terrific company. Great products and customer service are alive and well in Richardson!!! Best Kitchen DFW lives up...