Jack in the Box — Restaurant in Richardson

We USED to love this location and would swing by a few times a month on busy weeknights or for a quick lunch. Food was always good and service was always great UNTIL TODAY! For reference, this is the Jack in the Box in Richardson, TX on Arapaho Road - Store #4818. Highly recommend avoiding before you spend $23 on dinner for two and consequently feel guilty about the money thrown away on subpar food and the worst drive-thru attitude ever!

We ordered a Jumbo Jack Cheeseburger with meat, cheese and bread ONLY. This was repeated when CHRISTE barked "what did you say!". You can see in the picture below that after repeating our order a 2nd time, we received a Jumbo Jack Cheeseburger with lettuce, tomato, pickles, ketchup and mayo much to my daughter's dismay but not surprise after the ordeal we went through at the drive-thru. She also ordered a large cherry coke but received a large vanilla coke instead. She ordered a large curly fry and did receive a large bottom of the barrel over-fried "curly fries". I ordered a Chicken Fajita Pita because the picture on the drive-thru menu looked so appetizing. I will say this is the most accurate representation of false advertising I've ever seen! The picture on the menu depicts a cold over stuffed pita with grilled chicken. I expected a cold pita but instead received sauteed chicken with sauteed onions and maybe two very tiny strips of green bell pepper. Maybe 1/2 a tablespoon of cheese, a leaf of lettuce, one slice of tomato quartered in a pita. The chicken shown separately amounted to 1/2 of a thin chicken breast. I also ordered a large curly fry and a large coke zero. I was given a medium regular fry and a medium coke zero. There was another large curly fry in the bag that I was charged separately for by CHRISTE.

CHRISTE hates her job and hates people which is why I suppose they put her on drive-thru. She was aggressive over the speaker and cut me off every single time I spoke. Likely this is why she never heard my order correctly but I wager to say she just didn't care. I couldn't fully see my order on the screen b/c there was a computer error message hovering in the center blocking the full order and my total. When I pulled around to the window, she took my card and handed me our drinks. I questioned which one was which and she said the large is cherry coke (it was not. it was vanilla) and the medium is coke zero. I told her I ordered a large and she informed me that I did not. She proceeded to tell me that I ordered what she gave me. WOW! Because I didn't want her to spit in my food, I held my tongue until she brought the bag to the window. I also asked for a receipt to which she let out a big huff and sigh and walked off to a register. I suppose it was out of line to ask for a receipt or beyond the scope her job to give me one. When CHRISTE returned with our food, I showed her the receipt I had just studied and pointed out where the problem was with the order. She barked that she did not get the order wrong. I asked how could you know b/c you spoke over me, stepped on every word I said by barking "is that it". She then with a very annoyed tone of voice said, "what do you want, you're money back?" I said no, I want to speak with a manager. She left for a few minutes and when she returned she said, managers do not work at night. I can come back tomorrow if I want to. We left at that point only to come home and unbox this...

The general manager of this location is a very nice, very caring, and compassionate person. I ask for a manager or a team leader every time I come and eat in the dining room. The reason for this is because I had an issue with a regular team member taking my order a few months back. He did not listen very well, made very little eye contact, and did not give me his full undivided attention as should be done. My special requests were not done like I asked, and I think that's not fair as a paying customer. I WILL NEVER GO THROUGH THE DRIVE THRU FOR THIS REASON. For today, my order was taken by a manager and she did GREAT. Her work shift ended a few minutes later, and she said "Thank You" to me as she walked out. As I was eating, I noticed one of my tacos had about TWO THIRDS OF THE TACO MEAT MISSING! I took it up to the counter and asked them to make me another one. The rude staff member who was a SMART ALECK said there was nothing wrong with the taco when I showed him how more than half of the taco meat was missing. "That's how it's supposed to be", he said. Another employee overheard this conversation, and he laughed really loud as if I was ROBIN WILLIAMS. That really made me angry. I have enjoyed Jack in the Box tacos before he was born! I said, "Just make another taco." He did, and he asked me if that new taco was alright, and I said yes. I told him, "It's alright to make mistakes, but when I complain about something being wrong with my food, and you argue with me, and your co- worker laughs about it, that is NOT ALRIGHT." After I said this, he just walked away from me with no regrets or apologies whatsoever. If the manager was still there, he probably would have acted differently. Things went from an excellent visit to a totally bad experience in less than 20 minutes, which is such a shame. When the store manager or owner reads this, they are likely going to "throw massive bolts of lightning, causing disciplinary action or maybe even employment relationships to disappear in a flash. I still want to say, once again, that the manager who took my order at the counter was so nice and compassionate, and HOW SAD I AM TO LEAVE SUCH A BAD REVIEW on the rest of...

The worst service ever. Guy at the register was nice but didn't really know how things worked. I asked if I could get my chicken grilled instead of fried, something that is free in most places even other Jack in the box, and they charge $4 to do so.

On Another visit, the table were dirty. All of them. I asked a woman for a towel to clean them and she went to GET ME ONE so I could clean it rather than her actually do it instead of a customer. Thankfully another employee saw this and most likely my reaction of utter shock and cleaned it.

The store was empty we were the only ones there. Otherwise I would not have a problem cleaning my own table. I've worked fast food before so I know how stressful it can get when busy, but there's no way under any circumstance that we would have asked customers to clean their tables much less when it's just to keep gossiping behind the counter.

To top things off, when the nice guy from the register asked her for the towel so he could clean it, she said that 'I should just use it like that' in Spanish and laughed. I don't look Mexican I guess, but I am. I was really upset by this point but chose to be polite. I just asked for my Mayo in Spanish so hopefully she knows I understood.

Needless to say, if u can drive a couple of miles to the...