McDonald's — Restaurant in Richardson

We waited 35 min in the drive thru for COLD food and missing items so I went back through because the lobby was closed. The Manager was on the intercom as I was explaining the situation and her response was that I was lying because she bagged the food herself, supposedly. There was no apology from her, only accusations that I was lying about the missing food items. I then pulled up to the window where she took the bag of food back and rummaged through it, then proceeded argue with me and tell me again that I was lying because she remembered personally bagging my food! She them asked for my card to refund my money back, when she handed me my card back and closed the window, I assumed she would be making fresh food. Instead she came back to the window and told me that I need to leave because I am holding up her line and stated she would not be replacing my food because she refunded my money back, and closed the window again. I sat there in shock, still with no apology, and no action to make things right. She barely gave me an opportunity to speak and kept over talking me and entertaining an unnecessary argument. All I received was disrespect and accusations that I was lying, from THE MANAGER!! She then came back to the window for the last time and asked why I was sitting there as I had my friend recording her, I explained that I was waiting to see the money get refunded back to my account since she did not replace the food. Her response was “it’s not going back on your card right away, you should know this because you probably do this all the time” and shut the window again! I am still in absolute SHOCK at the disrespect, and from the Manager at that. If it matters to include that I have NEVER complained before, I understand people have bad days and things happen, all I asked was to make it right and this is how I got treated as a paying customer. I also understand this is only my side of the story, and I do not wish anything bad upon anyone, but I at least expected some courtesy and respect. This has completely changed my perception of humanity and has caused me unnecessary anxiety and stress all over a simple food order. I have never experienced anything like...

Every McDonald's restaurant has both excellent and bad reviews. I cannot speak for anyone else, but I see this location as one of the VERY BEST LOCATIONS in recent months. I don't go in there with an attitude, and the managers know me well. They go out of their way when I order my food. I am not good with names, (except for one person) but do know faces. I treat them with respect since I know they mean well, and will not waste my time. They treat me very well in return. Sometimes it helps to get to know the staff, recognize that nobody is perfect, and when appropriate, say please and thank you. It does not work everywhere, but a proper attitude and good manners can really increase the odds in your favor for getting the best service. Yes, there are places that I have experienced where no matter how polite you are, the management and staff just will not take the initiative to go the extra steps to be as good as they can be. A good example of that is right across the street. Such places like that should get rid of management and staff who don't perform their work up to good standards and have few morals. This McDonald's restaurant location is managed by a VERY NICE LADY, her name is Blanca. She is very nice, compassionate, and will do everything she can to help you. Just be polite and treat her and her staff right, and they will do the same for you. I can and do appreciate Blanca, and the drive thru expert named Sara, and the other hard working...

Hi great owner(s) of my favorite McDonald's in all DFW. I have been coming to this one McDonald's for 2 years since I arrived in DFW area two years ago. I truly enjoy your staff's wonderful service and service with a smile. I have always received great service in the past from a lady named Evelyn. But I recently have been receiving awesome and great customer service from Harvest, Adrian, Julie, Veronica, Jaden, Aileen, Luis, Roberto, and Marco. I even had a wonderful chance to talk with regional or district manager Ronnie on my latest visit and he was both caring and pleasant. The high school/college student employees are just terrific and they greet me with excitement and joy. They really make me feel like a valued customer. I love their positive vibes, their good energy. You have a super amazing team here.

I have one thing I would like to see at your McDonald's and that is a Tip Jar. Last week I wanted to tip the great team $5 and they said that I could not tip them because tips are not accepted. Please change this policy so that the team can receive a little financial thank you and reward for a job done excellently well and over and above. Please do this for your lifetime customer Chris Wyatt and many others who love your McDonald's and your 5 star staff -- and would love to reward the consistently great service.

Thanks for your time and consideration.

I just love the Richardson Campbell Road McDonald's team...