Raising Cane's Chicken Fingers — Restaurant in Richardson

I visited this location with a cousin. Via the drive-thru window, we ordered a "Box Combo" and "3 Finger Combo." When we received our food and drinks, we parked in the Cane's lot with the intention of eating in the car. My cousin opened her order and found a pretty noticeable strand of hair. Since we hadn't opened the straws, drank, or ate anything, I took everything back inside and requested a refund. (We decided to just go elsewhere.) When the manager attempted the refund, he forgot to hit the refund key, so I was charged an additional $22.00+. He caught that error, apologized, and processed a second refund for $44.21. (I was provided the pictured receipt that states "REFUND.) I checked my account today, and at this time, the $44.21 is showing as a pending debit, not a pending credit. I called Raising Cane's Corporate office and was advised (1) it can take 5-7 business days; (2) we have to allow processing to complete; and (3) it still shows as a debit in 5-7 days, I must call back. As of the writing of this post, I've been charged three times for meals never consumed. Additionally, neither the store manager or nor the phone rep offered anything to rectify this. While my experience at this particular Cane's was not good, I typically enjoy the restaurant. Nothing has been done or said in the direction of service recovery. I am more disappointed by the multiple charges and nonchalance than I am disturbed by the hair. I did not photograph the hair because I did not plan to make this a big deal. $80+ later, it is more than...

⭐☆☆☆☆

I had a very disappointing experience at this Raising Cane’s location. I went through the drive-thru and ordered one meal, but the next day noticed two separate charges on my debit card. I called to speak with a manager, expecting a simple fix — instead, I encountered some of the worst customer service I’ve ever received.

The manager seemed uninterested in resolving the issue and told me to dispute the charge with my bank, rather than taking responsibility or even attempting to investigate. I had to explain the situation multiple times and even found my original receipt in the trash to help verify the correct charge. Still, she insisted I needed a second receipt for the charge I didn’t authorize — which obviously I don’t have.

When I asked for her name so I could follow up with corporate, she refused to give it, claiming she wasn't allowed to share her name. The lack of accountability and unwillingness to help was incredibly frustrating. What should have been a quick, honest mistake turned into a drawn-out process with no resolution or apology.

Double check your charges if you go here, and don’t expect much help if something goes wrong. Very...

Hello Canes… I recently came through the drive through to wait behind another person for their meal to be fulfilled. I waited about 5 mins which felt like 10 but was glad to get up to the window and get my meal. My meal was ready to go which meant that all items were in the packaging getting cold until it was handed to me. Getting home to cold fries is disappointing and could have been avoided by having the car in front pull into a parking space to keep the flow moving.

Canes for me is new and I really enjoy the flavor of all the food you have.

This time my chicken pieces all had missing batter that had fallen off most likely after they were cooked. I love the coating and to have it missing meant my chicken was partially naked….

I called to chat with the manager in hopes of explaining these things but after letting the phone ring for over a minute-I knew there’s a problem here.

Out of all the Raising Cane’s restaurants unfortunately you’ve earned the title of being the one that needs the most attention to get things right.

It seems like the staff taking the order and giving my order to me were great and I suspected that most of the staff...