Panda Express — Restaurant in Richardson

My family and I arrived at this location at approx 7:35pm. When taking our order they happened to be out of both types of entree that we wanted which was terriyaki chicken and string bean chicken. We were told that we would have to wait 10 minutes but were asked to pay first and have a seat. They also gave us two free drinks because we needed to wait. After about 25 minutes an employee brings over our order on a tray even though it was packaged for to-go. We asked for a bag and proceeded to check our order to see if it was correct. Our kids meal had beef and broccoli, not terriyaki chicken, we were missing our terriyaki chicken bowl all together and the cookie for the kids meal. I approach the counter and tell Oscar and Lizzy that our order was incorrect, they both looked at each other and laughed then walked away. Lizzy started to cut up the terriyaki chicken for the kids meal while Oscar scooped the beef and broccoli into the trash. I watch them set the kids meal aside to take care of other orders. Meanwhile, another employee makes three teriyaki chicken plates for drive thru. I go and sit down and Oscar approaches saying that they are now out of terriyaki chicken and that it would be another 10 minutes. We were shocked! I was just standing there telling them about our order and the teriyaki chicken was practically full! So he walks away and we continue to wait. It's now 8:32 pmand we still haven't received our order when we have been there since 7:35pm. I approach the counter again and say that I want my food and that it's been an hour since our arrival. Oscar looks at me and says yeah I know. When we receive our food he says he put in a little extra into my bowl so we head home. Once I get down taking my dogs out to potty I go to eat my food and I have no terriyaki sauce and notice that my meat is pretty burned.

I will not be returning to this location. They are incredibly rude and unorganized. My wife's string bean chicken was basically...

I recently visited a location in Richardson, Texas at Plano Road and Beltline Road. The GM, David, was very incompetent, discriminatory, argumentative, and retaliatory against myself and others when complaints were brought to his attention. He exhibits a pattern of deflecting restaurant issues onto the customer despite the facts and evidence. David frivolously and falsely accused customers of harassment, if said customer professionally present a valid concern or complaint. Numerous staff did not adequately present food based on company website guidelines and/or the LOCAL and/or STATE HEALTH DEPARTMENT LICENSING REGULATIONS. They arrogantly refused to simply wash their hands after handling cash or payment cards at the register, which is cross contamination. Furthermore, No gloves were used on their return to the food area.

Next, the Orange chicken and Belgium beef sauces were not thoroughly mixed with meats, White rice problems, Bad and unfair portion measures (e.g. paying extra for an overcooked Angus steak dish, but half is veggies when compared to their other meat dishes), Incomplete orders, Giving food orders to wrong customers, Stale food, and physical contaminants, such as hair in food, were many concerns.

Lastly, this restaurant CONSISTENTLY appears to not hire a diverse workforce based on the community and customer demographics. Majority employed have been and currently are Hispanic, many with limited English and unacceptable customer service skills. Also, several customers had to excessively repeat ourselves or politely enunciate our voice. Either some staff initially misunderstood us or the restaurant had an inclement noise level. All in all, Staff here occasionally smiled in customers faces, but if the aforementioned valid concerns were politely raised, staff have a tendency to get belligerent and refuse service to...

Food is great but service sucks!! Thus, 1 star. I tried eating their twice but the girls servicing their dont smile and are really not interested in serving the food. Some kid is a manager at this Richardson, TX S. Plano location. I had a horrible experience 2 nights ago. Some young kid is a manager with zero customer service skills. I had to call out to her to get her attention and other customers in line just shook their head and smiled at me. I ordered 2 entre` meal but they were out of Teriyaki chicken so I asked them to serve me the food for now and I will wait for Teriyaki chicken later. Ten minutes later when I went back to ask for teriyaki chicken, the girls acted like they had no clue what I was talking about. I freaking making 6 figures, it was late so I chose to ate at this place that doesnt mean I was asking for free food. I told the manager you do not have to be rude, please ask the right questions. I regret showing her the to go box where one of the girls had labeled missing Teriyaki Chicken. Damn! Horrible service, no smiles, no servicing attitude, and no respect for the customer. I wasnt the only one..every other customer that walked in that evening wasnt pleased either. I am never going back to this place unless Panda Express choose to get some quality help to service their customer not just...