Dairy Queen (Treat) — Restaurant in Richfield

I'm never one to complain seeing as I've worked in the food industry, but my last visit was extremely unsatisfactory both in terms of customer service as well as the food itself. A couple of days ago I ordered two blizzards (chocolate extreme and banana split) from this location, and they had zero chunks in them (the brownie, cookie dough, banana and pineapple chunks that should be present). They were essentially straight ice cream that costed $12 total. I nicely asked the workers to either add some more of the toppings or to remake them, explaining to them that every blizzard I've ever ordered has come with significantly more toppings in it. They got really annoyed with me and tried to tell me that the chunks get blended in (?) and that they were in each blizzard. It was as if they didn't believe me. I even handed them the blizzards so that they could dig through to look for chunks (they found none, no surprise). Also, chunks don't just disappear when you blend a blizzard, they'd still be visible. They reluctantly remade my order but nothing was different. There were still next to no chunks in each blizzard. At this point it wasn't even worth asking them to remake it again. Very disappointed, and...

I went there today because they messed up my products that I ordered the other day with my children. The children are very rude and disrespectful that work there.I'm 54 years old I have. 3 masters degree my oldest child. Oldest child is 37 years old. I'm nowhere compared to be their age mate or their age group to be.Having a child disrespect and adult that way.

I possibly called the manager out and I told him can you come outside? Can I point something out about my drinking? And I told them that they messed up the flavor in the drink and that I don't want the type that they have here and the boy went inside a smart Alec. High school student boy very rude and disrespectful. They need to kick him out of that place. If my child disrespect me that I will slap him left and right.. If you don't treat the customers the right way they will not come back to you.And those type of behavior is what causes customers not to show pride and dignity to your business.

My oldest child's first born child is 19 years old. How dear such a witch I do like that...

My family and I love this Dairy Queen! It's fun, clean, but more importantly, the staff and owners are fantastic! In fact, through our visits, we got to know the owners a little bit and she helped me create my own chocolate ice cream with the chocolate dip in a cup. I love the chocolate dipped ice cream. So she was creative and came up with the ice cream and dip in a cup rather than in the cone. I LOVE IT!! Not once have we had a bad experience. So I'm in shock at some of these reviews that have any complaints about this store. Some people just have to complain about something I guess. I personally find it impossible to have any negative things to say about this DQ. Great staff with exceptional ownership! Owners who are incredibly hands on and personable with each customer. I have made great memories with each of my kids at this store and it's the only one I'll go to. Thank you for always...