Wendy's — Restaurant in Richfield

The Wendy's experience is a model juxtaposition of the efficiency of the individual with the complexities of the system.

Greeted with no line upon entering, the cashier was ready and waiting. His patience with my five year old ordering her own meal was admirable. He was attentive and to the point. Not kind but not unpleasant. Overall, a good start to the visit, and one suggestive of a timely preparation and distribution of our ordered items.

The slightly labored faces of the other two parties awaiting their food order, however, suggested a longer wait was likely in store. Both parties wore the same look as would slightly exhausted workers making their three mile commute home after a long day, but who had been stopped in non rush hour traffic due to a yet unseen accident ahead. They nonetheless showed a patience and maybe even a non-verbal display of empathy that seemed almost endearing.

The wait grew and grew. The employees were quick to refill the drinks of waiting patrons who could not find their own cups due to the broken 14,000-in-1 soda machine in the dining area. This seemed another triumph of the individual worker, responsive to and understanding of the parched customers slowly becoming dehydrated from the extensive wait for further Wendy's sustenance.

From behind the counter, a sense of confusion was ever present. The nine employees all worked diligently toward the common goal of clearing the line and providing the quality service that Dave Thomas expected of them all, but, like a gathering of amazing soloists who never learned to play in concert, their individual efforts fell in vain to an unrecognizable cog that kept the machine from full functioning.

Was it the broken soda machine? The imbalance of a long drive-thru line with a near empty lobby? Maybe just a misplaced jug of frosty mix that created an ongoing mis-step, like ripples spreading from a stone tossed into a pond. The true reason may never be known for the thirty minute wait behind what ended up to be truly delicious nourishment, but this time, it seems, the inefficiency of the system was just too much for the efforts of the individual...

I ordered 2 bacon cheeseburgers. The black lady gave us the wrong order and charged my mom who was in the drivers seat 18 dollars and some cents for an order that wasn’t ours. Originally she had said it was 4.04 for both cheeseburgers on the speakerphone. Then an Hispanic guy came to help her correct her mistake and was going to give us the difference of what we were charged. But then the Hispanic said the total of the cheeseburgers was about 7 dollars and some cents. Which in that moment we were confused as to why it was a different amount. So my mom just asked for all her money back instead and didn’t want the cheeseburgers anymore. Especially because the lady started saying many offensive words to my mom. When my mom doesn’t even speak much English to begin with. The only word my mom could defend herself with was “yea” and the lady kept talking back to her. The lady kept talking over the Hispanic guy who was trying to mediate. She kept saying it was just a mistake and saying things to her coworkers like “oh they think we want to overcharge her” but with more obscene words. As the Hispanic gave us our money back and we left; she told my mom so sorry about that and then quickly said you s* b. We were aware it was a mistake but is it a sin to change one’s mind when we aren’t getting served with respect. - 8/31/2022 at...

Totally bogus here. Ordered three sandwiches, and everyone of the sammies was wrong. Adding insult to injury, the sandwiches received were lower in price than what was ordered and paid for (the receipt had the correct order down). Of course, this is the one time I didn't use AMEX, and I can't dispute it easily. I did call the store up, and I'm supposed to get a coupon in the mail. We'll see about. I'll update this review and rating if they come through. With all this said, the place was a complete ghost town, so I can't figure out why they messed up. The guy took down the right order as shown on the receipt. Luckily, it was nice to find out that the trash working here could give a f*.

Update: Wendy's came through with their replacement coupon, and I've updated my rating. That was nice of them. These people are off my Richard-Nixon-enemies list...For now. Manager, who I talked to originally on the phone and took my order this time, was a total nag from hell. Didn't even apologize when she took my special coupon. Nice attitude! She needs to be fired. Her Soviet-era-who-gives-a-fu** attitude is out of line today. It's like she was doing me a favor just by allowing me to be in her presence. I'm getting a PhD, and you're working in fast food. Get a...