Domino's Pizza — Restaurant in Richland

I'm in town on business in a hotel and everything else is closed for the night, so that means pizza. I go to order online and I see that this location offers a 16-inch XL, which is unusual. So I order one up with Brooklyn crust, worried because I used to work at a Domino's and know that Brooklyns require skilled hands. I also remind myself to ask the guy for napkins because that's usually a problem in hotels. Pizza arrives in about the time you'd expect, and lo for the delivery guy brought napkins AND plates with him! He knew he was going to a hotel. Well that's cool, but how bad did they mess up the pie? I open the box and it looks JUST like the advertising, complete with steam cloud. Toppings were distributed perfectly; no overloaded center and bare outer (which is something even expensive places usually get wrong). No little bits of other toppings, which you often see late at night. And they actually cut the thing all the way, so I didn't have to tear it apart like a bear, the way you usually do.

As I said earlier, I used to work for Domino's, so I can kind of see when a pizza was made by people who take pride in their work, vs people who just want Friday to be over. The "culture" of management and staff at a given Domino's location will have a huge effect on the product, because the pizzas are made by hand. There's all the difference in the world between a Good Domino's and a Bad Domino's.

I hope the people working there read this and know that care and attention to detail don't go unnoticed. I wouldn't have written this ridiculous giant review if I wasn't...

We have ordered from this Domino's before and we have had issues with them under-cooking the hand made pan pizza. Today we ordered two hand made pan pizza's......The first two pizza's were very greasy. We called to have them fixed. We know that the pizza's are going to have some grease, but not dripping and soaked in grease. The delivery guy, Mike is what they said his name was, was very rude. He ha no customer service skills. I asked if he needed the other pizza's . He said yes in a very rude tone. I gave them to him. He opened both to look at them. He had a plastic bag to put them in. He thew one box to the ground, put one in the bag, then picked up the other and put it in the bag and walked away with an angry look, didn't say anything, not have a good night, hope it's ok, nothing. My husband had to call them because I was in tears. They have no idea what kind of day their customers have had, they don't know what they've been through. It's not okay to make someone feel like that. I cannot even eat. I am so upset. After calming down, we opened the first of the remade pizza's and it was more than well done. It was burned in a lot of areas. It had no flavor and was like cardboard it was so dry. I took like two bites. We opened the second one and there were what looked like pieces that had been pinched off. The...

My fiancee and I have been semi regular customer's of this location since we moved away from Benton City. In the beginning everything was on point, nothing to complain about.

Sadly, its been going down hill with the last few orders we've had. The most notable thing is knowing what season we're in with this virus, with deliveries all being contactless, you'd expect some effort to be made. Keep in mind that I work for a Pizza Hut in the tri-cities myself, we're required to use a reusable contactless table for these kinds of deliveries, and our most recent order from last night wasn't even propped up on a cardboard box like they usually do, it was left on our doormat.

I'm no germaphobe, but with or without a doormat, why would you leave our food on the ground?? Being a delivery driver for The Hut, at least use your hot bag to keep it off the ground.

Not just the lack of contactless effort, some of our actual food was burnt and lacked a simple ingredient and has with our last few orders.

After speaking with my own respective manager about it, though I was told I should call to complain, I'm simply not giving this location my business anymore. 1 Issue on repeat maybe once or twice is worth nudging off, but doing it more than twice knowingly,...