Subway — Restaurant in Richland

If I could give it zero stars I would! We like Subway and this evening we decided we would have subway for old times sake. We went to the one on 2588 Queensgate Drive in Richland. There was no one else there inside and no cars in front of me or behind me, so I decided to go through the drive-through. I ordered what my son ordered, he cannot have a lot of things because of the autoimmune disease he has, but he does fine with the Subway steak and cheese, deluxe with extra cheese and no vegetables, because, surprisingly, he is unable to eat anything but carrots and steam zucchini..Anyways. I decided to get one for myself and my daughter. So, I ordered 3, foot-long Deluxe steak and cheese subs. I even tried to make it easy on the lady, who seemed to know what she was doing, but nope. I said It at least 3 times Deluxe with extra cheese, and she's like "what type of bread? Do you want them toasted?" We live 40 minutes away, so 40 minutes later and $41 for these 3 pieces of bread with what looked like meat smear!! I was so appalled that I had to take pictures of this! I could've made deluxe homemade sandwiches and had leftovers for the rest of the week with that $41!! I will never go to this subway again and I will never use a drive-through again! Lady who worked there last night, you need to learn how to make a sandwich and not rob people! Just ridiculous! It was only us and her!!! People, stay just long enough to look at your sandwiches before for pay half a Benjamin for pathetic bread!! I should get 3 real steak and cheese subs or...

Won't be coming back here unfortunately. I'm not one to write many negative reviews as I also work customer service, but this experience needed documented.

First off, when we walked in, there was a lady behind the counter; she gave us a look when we first walked in and said nothing. We stood there for about a minute. The first words that were spoken by an employee was the guy who made our sandwiches. He was great. He came over as soon as he could to help us. Meanwhile the lady behind the counter, who I assume was a manager, was loudly complaining that she had to put on gloves after she had burned her hand on the stove (felt sorry for her for that). But she went on to loudly complain some more in front of the four customers including us that were in the store about how she had to change out the vegetable containers because someone else hadn't done it. All while customers are waiting and exchanging uncomfortable looks.

So it came time to check out, I handed her the coupon that I had for a free footlong with a purchase and she VERY loudly while rolling her eyes, "REALLY with these coupons, I have to count these at the at the end of night and I've already counted like 30 of them!" I didn't know what to say so I just stood there trying to pay and leave because we were so uncomfortable at this point. So moral of the story, we won't be going back. Horrible...

The short lady with blond brown hair (age 49) was a completely rude. She exclaimed extreme frustration when asked to state the availability meat provided then when handle the cashier at the drive thru, she glared at me when I presented my coupon, that I had received via mail. She didn’t say anything when she snatched the coupon out of my hand and just walked off. I asked for cheese on the two sandwiches and for it to be toasted and the bread was warm but there was no cheese in either sandwiches. If this is who subway employees I will just go to another sandwich restaurant that is not Subway!!! I’m absolutely unimpressed and if you hate your job so much then maybe go work at the DOL, I feel sorry for her...