Bombay Grill — Restaurant in Richmond

We tried Bombay Grill for the first time on Saturday, June 3. We arrived at around 9.15-9.20 PM. Per their website, the restaurant would close at 10 PM

Upon arrival, I saw that there were several tables available and the 2-3 customers seated there were towards finishing their dinner. Thus, under the impression that we would get a table soon.

However, the person at the cash register (probably the owner) told us that we could not be served because he had many carry-out orders to be completed first.

I then asked him as to why a) his web-site would not clearly indicate that the last sit-in order would be at a time when he could fulfill it or b) why he could not have left a recorded message clearly advising the customer of the true operating hours.

The rather rude reply was: a) He would not cater to us as dine-in customers or b) We could wait there till 10.30 PM for some take-out food.

No apologies rendered, just an arrogant 'take my offer or leave my premises' attitude. Needless to say, I had a stiff word with him and we went to another place for dinner.

There are several such hole-in-the-wall Indian eating establishments in the Houston area, and they are two-man operations. One is the cook and the second the employee/owner. They have a poorly maintained web-site and phone-system, and operate on an ad-hoc basis. If the cook is overwhelmed with orders, service simply slows down or is refused.

What Bombay Grill needs to do is:

1. Maintain a fully-functioning voice-message system, communicating the hours of true operations

2. Similarly, update their web-site on a real-time basis, so that guests can be informed before they drive up.

3. Have a professional who can speak politely to customers.

4. Have additional wait-staff and kitchen-help on week-ends, regardless of customer traffic.

I do not expect any of these improvements to occur because these mom-and-pop shops operate on razor-thin margins. In their inability to scale up, they sow the seeds of customer complaints, and poor or non-existent service. (either that or the cook quits or there are hygiene violations.) Eventually they go out...

Customer service, specifically Jay, is awful. I live over an hour away and come here when I'm in the area. Kathy and Jay are the owners. Kathy does the cooking, which is delicious, and she is so sweet. Jay was nice to me the first time I ate here that he was working but each time I've eaten here since his behavior has deteriorated. Last night he was rude beyond belief and I doubt I'll go back. Here's how it went. My friend and I walk in and there was only one table of 4 people besides us. I'm trying to order and he interrupts me and is waving his hand across my menu. So I'm not even sure he wrote down my order and so I repeat it. When the food comes we have no sauces on the table so I have to ask for them. I had to get up and refill my glass of water at one point. My friend wanted to place an order to go and he told her it would be 45 minutes before it was ready and made it obvious he didn't want to take the order. Then when he brought my ticket there was a mischarge for my tandoori reeshi kabob which was $11 on the menu but on my ticket I was charged $12. I nicely pointed out the charge was not what was on the menu. His response was that it was an old menu. WHAT?!? He did not correct the charge. Then when we were packing our leftovers to go he did not bring my friend a container, I had to ask for a piece of foil to wrap my naan in, and the third time I asked for red sauce he finally brought it to me. There is no excuse for his behavior. The place was not packed. There were 2 tables of 2 and 1 table of 3 besides us. We were all white so no race thing just to be clear. My friend and I are both women and the other tables had a man sitting at them. He treated no one else in this manner to my knowledge. Jays attitude made us very uncomfortable and ruined what should have been a nice time eating out. It's to bad he can't cook as he belongs in the kitchen not out front with the customers. Overall very...

Located on FM 359, this restaurant has become our absolute favorite. The moment you step in, you're greeted by an inviting atmosphere and the enticing aroma of freshly prepared dishes. The food here is consistently delicious, leaving us satisfied every time we visit.

One thing you'll notice is the generous serving sizes. They're deceptively large, ensuring that we always have enough to take some home for later. It's a pleasant surprise, knowing we'll get to enjoy these incredible flavors again the next day. Speaking of which, if you're planning on breakfast the next morning, I highly recommend trying the Chana Masala or Sag Paneer over eggs. The combination is divine and makes for a perfect start to the day.

What sets this place apart is that everything is made in-house. The wife of the husband/wife team is a true culinary artists. She's known for grinding her own spice blends, which adds a depth of flavor you won't find elsewhere. And let's talk about the naans – they're all delicious. Whether you prefer classic garlic or adventurous stuffed options, each one is baked to perfection.

The samosas! The pastry is always crisp and perfectly golden, giving way to a flavorful filling that's a delight to the taste buds. The vegetarian selections here are extensive, offering something for everyone. And if you're like my husband, a spice lover, you're in for a treat! They can bring the heat, so be prepared for an explosion of flavor.

It's evident that the couple who owns this restaurant are hard workers with a passion for what they do. Their dedication shines through in every dish, leaving us eagerly anticipating our next visit. Whether you're a longtime fan or a first-time visitor, this place is sure to impress with its excellent food, warm hospitality, and...