China Panda — Restaurant in Richmond

Good food. Ate China Panda 2 days straight when I was at a 2-day meeting in Richmond. First time came alone, second time came with 2 colleagues. The food is really good. The service here is so-so. I thought the lady here was weird. 1st time by myself, she kept talking to me and annoyed me. On the 2nd time, We walked in the restaurant and she walked up and said heres your order. Then asked why we took so long. We just stood there and stared at her. We said we didn't order anything, but we were ready to place an order. She said No. you did call and place an order already. Because I remember your voice. I told her again no we didn't but we were ready to order. She said are you sure? because you sound exactly the same as the person who called me. I told her I was sure and she pointed at my 2 colleagues and said You 2 made this order, didn't you? They were just like no. I told her to chill out, we didn't make the order. She said ok. sorry. and asked what we would like. She kept staring at us throughout our meal and was visibly upset nobody picked up that order. She asked me 2 more times if I was the one who made the order, because my voice sounded the same. I said everyones voice sounds kind of similar over the phone. Which is true. Take any 2 male/male or female/female and compare their voices over the phone. They will always sound slightly similar.

She just kept going on and on about that order. It was very annoying. She's already annoying enough without going on about that order. It was ridiculous. YOUR VOICE SOUNDS THE SAME! I KNOW IT WAS YOU! Ugh... Good food though.

NOTE; I helped her look at her caller id. Come to find out, it was a out-of-state number who had called her and made that order she kept going on about and every time she tried to call back it said it was disconnected. This person was probably pranking her, which...

Back in June 2011, this particular China Panda sent notices around saying they would be closed for the next two months due to renovations. I patiently waited for two months to pass until they opened back up. That time came and passed and there was no notification of an extended renovation of the restaurant. I had no clue this restaurant was back in business until yesterday. I was overjoyed to know that my favorite Chinese place was back, so I wanted to order today. My most recent experience with this restaurant can only be described in two words: Booty Juice.

The experiene was 100% freshly squeezed booty juice. It was made to go down the crapper. As I initially called in the order, the person taking my order wasnt the sharpest tool in the shed. Her elevator didnt exactly go all the way to the top. She knew next to nothing about the menu and prices on it. It took 8 minutes for me to convey to her what food I wanted to order while helping her out with where the items were located on the menu. She tells me that the wait will be 30-45 minutes maximum.

30-45 minutes passed and no sign of the food, so I did not break a sweat. An hour passes and I become a tad bit antsy. An hour and a half passes and I'm ready to call back to the restaurant but there was only one problem: Whoever was answering calls did not want to pick the phone up. I spent the next 5 minutes calling the restaurant, trying to get someone to pick up and they finally do. She informs me that the delivery driver will be there in a few minutes.

A few minutes passed and he arrived with the food... an hour and forty five minutes later. The food was anything but hot or warm. The delivery guy did not seem to care that he was late or offer any kind of special to make up for the late delivery. What was once my favorite Chinese restaurant in Richmond turned into my...

Wow. The woman who runs this restaurant is aggressively rude. Like not even regular rude. lol But she’s mean.

I know I’m a stranger to anyone reading this but I swear I’m a nice person who doesn’t abuse ppl in the service industry. I don’t abuse anyone in any job or any capacity. But I used to be a server and bartender when I was younger so I’m extra compassionate to those in this industry. I eat out like twice a week. I always tip a lot.

I didn’t respond to her rudeness even. Like I didn’t match it. I just rolled with it but she wouldn’t stop no matter how passive I was.

I’ve never had an experience with anyone like this. It was so bad I couldn’t even finish placing my order. For a split second I thought about just tolerating her abuse but then I thought if she’s this annoyed with me then do I really trust that the food is going to be good? No. And I definitely didn’t want to actually show up and deal with her in person.

After how nasty she was on the phone I was like what if she berates me in person too. It was literally minutes of her just being nasty and then ramping it up and ramping it up more.

Based on the other reviews, it seems like service is not...