Starbucks Coffee Company — Restaurant in Richmond

I recently had bad service at a Starbucks at the Omni hotel downtown Richmond around 12:55 PM and normally Starbucks starts my day but because of the bad service and wrong order and this particular Starbucks stated that they can’t give us a receipt because they ran out of Receipt paper and they could not scan my phone for my points and also gave me the wrong order with my name on it. That was a very bad start of my day. I called customer service and they’re aware I went to physical therapy because I had to And after Physical Therapy, I was exhausted My husband asked me what could he do to put a smile on my face and I said I want cappuccino wet with almond milk Six pumps of classic syrup and a splash of mocha you William and the supervisor I forgot her name was so attentive. I really appreciate it. Thank you so much for making my day . I also call customer service so they can be recognized on their service thank you,...

it's 6 am, new years eve. I'm silently gliding through the foggy shadows of the kroger parking lot, toward the beanwater dispenser. the shimmering madness of a species hurling through space, slowly cooking themselves on a goldilocks planet; is dripping with the rain, coating every surface with an almost electric arc potential. the warm flood of light showing the workers setting up, movements like a clockwork scene. I entered, and ordered, staring at the optimized foods in the case, weighted and cooked by computers. after waiting several moments, mind churning as to where my journey was headed, my coffee was offered to me and i was out the door, awash in the damp electric twilight of our species, hanging...

Maybe its COVID-19 for the lack of organization and understanding of how this Starbucks operates, but I went in today and nobody greeted me or told me where to stand. Two people came through the door and went right up to the register (either had a pre-order or some questions) after I had arrived. Its disorganized, filthy, and unpleasant Cary St location. Advise to stay away and not support this place or company for that matter. 7-11 coffee tastes better and will always be easier to get in/out from. I felt like I was standing in line at a kid's amusement party except it was adults dressed up pretending to be kids trying to get their ice...