Kroger Marketplace — Local services in Bon Air

The deli department needs work. I tried to get deli meat cut on Easter Sunday. I was with my granddaughter. A lady was waiting before me. We stood there for me than 10 minutes there were 3 or 4 people behind counter one of which was the deli manager. No one addressed me, to ask if I needed help or said, I will be with you shortly anything. The manager was scrolling on her phone the other employee was cutting deli meat which I assumed it was for the lady that was there before me. However it wasn't. This lady had not been helped either. I asked an employee who walked by who was the deli manager? And please don't tell me it was lady back there scrolling on her phone! The employee was hesitant to say but she identified the manager as the one on her phone. I immediately asked if anybody was gonna help me everybody looked stunned in the deli when I started in on how they where lazy n disrespectful to the customers. I left my basket and went to the front to talk to a manager. He was uncaringing and told me to lower my voice I explained to him with out every customer that was in Kroger The deli and him would not have a pay check. I explained that each time I went to deli no matter what side of the deli, the employees would not address the customers standing there because they said it's already cut meat and chicken on display. Bottom line this is unexceptable and shouldn't be allowed to treat customers so unpleasantly. As I said on that day shame on Kroger and I will never spend my money there again. Because of the disrespectfulness of the staff I will go to another grocery store that appreciates me...

It's November 23rd 2024, 935pm and the manager on duty David thought that it was a good idea to cause his employees more stress at the very end of the night of having to put 92 items back on the shelves instead of opening up a register with an actual human being that could accommodate me as I checked out of the store. Since I didn't want to spend a half an hour to 45 minutes checking out I decided to cancel the order and leave because it wouldn't have been worth my time I think it would have been a wiser decision to simply choose to place a cashier at a register to help; at least me with a large order to be able to check out instead of wasting my time the stores payable hours on an employee that has to go around and put all that refrigerated stock back, and the elderly customer who ordered. I explained the same situation to the nice older black woman at the customer service desk who was delightful and very helpful and she called someone over who to open a register but by then the customer had already cancelled after I explained the delay. Sorry to whoever had to put all of those items back on the shelf tonight but blame your manager David for not having better management and customer service skills. Come on David you can do better by the employees at that store even if it took for you to come out of the office and demonstrate "service leadership" and check me out your self, itt should have been done. You wouldn't have a job without your customers and a word of advice..employees respect leaders who are willing to get in the...

I must express my sincere appreciation for the outstanding service I received, particularly from Mrs. Nadia. Upon her recommendation, I decided to try the hot wings, and I must say, they were absolutely fantastic! The flavor was exceptional, and it exceeded my expectations.

Not only were the hot wings a delightful surprise, but the roast beef and cheese I purchased were also of the highest quality. It's evident that your store takes great pride in offering top-notch products to its customers. The attention to detail and commitment to excellence did not go unnoticed.

I'd like to extend a special thank you to Mrs. Nadia, whose friendly and helpful demeanor made my shopping experience even more enjoyable. Her recommendations were spot-on, and it's clear that she is genuinely passionate about ensuring customers have a positive experience.

I am so pleased with my overall visit that I can't help but share my positive experience with friends and coworkers. Mrs. Nadia's exceptional service, combined with the delicious food offerings, has left a lasting impression on me. I will wholeheartedly encourage others to shop at your store, confident that they will receive the same level of quality and service that I did.

Thank you again to Mrs. Nadia and the entire staff for creating such a wonderful shopping environment. I look forward to my next visit and exploring more of the delicious offerings your store...