Firehouse Subs Lake Harbour Dr. — Restaurant in Ridgeland

I placed an online order for three sandwiches: a medium hoagie, a tuna sandwich, and a large hero. It was raining that day, so I had someone pick up the order for me and bring it back to the office.

First red flag: the to-go order didn’t have the receipt attached to the bag (as it usually does). Second, only one sandwich—the tuna—was correct. The others were wrong:

The Hook & Ladder was made as a turkey club, which included bacon.

The Hero was made as a Hook & Ladder.

When I called the store to point this out, I was met with resistance and attitude instead of concern. When I explained the mistake, the staff member argued with me—saying sandwiches don’t come with bacon, in a tone that suggested I wasn’t being truthful. On top of that, the turkey club had been sliced with the same knife used on a meatball sub, so it had marinara sauce residue on it. That’s unacceptable cross-contamination.

I explained that I would bring the incorrect sandwiches back (in the rain) so they could be corrected. I made it clear that the tuna sandwich would not be returned because it was fine. Her odd, almost defiant response was, “Oh, I won’t be remaking the tuna sandwich.” That made no sense, as I never asked her to remake it.

When my runner brought the sandwiches back, the staff continued to argue with him. After pointing out the cross-contamination issue, the response we got was that using the same knife without cleaning it was “common practice.” That’s not just careless—it’s unsanitary.

At that point, I told him to leave the sandwiches. It wasn’t worth the grief. Only then did she say she was “ok” to remake the order, but by then I had no confidence in their food safety or customer service.

Mistakes happen—we all understand that—but as a paying customer, I expect at least a basic apology and a willingness to make it right without an argument. Instead, I experienced rudeness, excuses, and unsafe food handling practices.

I used to enjoy this location, but after this experience, I won’t be spending my hard-earned money or valuable time here anymore. There are too many businesses willing to make a simple lunch order correctly—and treat customers...

Every time I’ve come here the customer service is horrible. Nobody greets you, they act like they would rather not be there providing CUSTOMER SERVICE. Everybody just walks around like they have no purpose in life. dry attitudes. a girl was texting on the phone before taking my order. i’m assuming she’s the manager, red shirt, but she acted like she didn’t wanna be there either. then she just slapped my order on the counter and didn’t even let me know when it was ready. when she finally did, she spoke low as hell and they just walked off. i will continue to go to the madison store because the people here are terrible. only reason i was coming is because it’s close to my house but i’ll make that drive to madison for...

My bf and I came in last night around 9:38 we walk up to the counter getting ready to place our order, and one the employees said “y’all love coming in here before closing” and then rolled her eyes. As she was taking my order she had the nastiest attitude everrr i also asked for oil and vinegar.. and didn’t get that. Another costumer came in right after us and she didn’t have that same attitude iguess because she knew her. Finally get home to eat my sandwich and almost get to the end of it and it’s a piece of hair in it. The sandwich was good before that..good service just...