DON NOT GO TO THIS RESTAURANT because you never know who is in the kitchen and I paid $17 for 3 greasy tiny shrimp tacos! And when the food is bad all you’ll hear are excuses with no apology.
Bottom line, very high priced tiny tacos that you eat if you want a snack. I’ve gone because my friend enjoys it. If you are hungry forget this place because you’ll have to eat more food a few hours later.
I’m NEVER going back. I ordered the Birria Taco’s. I have had them a few times but this time they came out greasy. I asked Renn why were they so greasy and she said that was normal. I told her I just had that I just had them Sunday and I didn’t have to wipe grease off that day or never. I had only ate the shrimp out and told her I will pay for shrimp but not the grease.
The manager, Paulina, came with her hands on hip. Never apologized. and said we can discount etc. I told her to take the $17 for the tacos and I’m never coming back. Renn lied and said that my napkin wasn’t greasy etc. I’ve been to this restaurant 3 times in the last week but this experience has sent me away for good!
I have been all over the county and this is the first time a restaurant makes excuses for food that’s unsatisfactory. My friend ordered them and they left the rice off then brought her a sauce container full of rice. Smh
Renn claimed it’s Thursday (DJ in restaurant and line dance etc) and it’s busy so the food will not be the same!! What type of low class comment is this!!! It doesn’t matter how busy you are the food quality should not decline.
My friend was also very dissatisfied with her food and service. It’s a mess. Renn has time to line dance but can’t get customers orders correct then lie about quality of food. Her tacos weren’t greasy and that’s what really pissed me off. She informed Paulina about service which was HORRIBLE and all she had to say was you still have to pay your check!
They messed up my friends check because they are too must dancing etc.
They also added gratuity for 1 guest automatically. My total was $27 ($5 for drink) 3 shrimp tacos!! This is the last dime they will get from me. I will never return for sure and I highly recommend that you don’t waste your time at this restaurant.
The DJ was good but I can’t even come back for that. The service and...
Read moreOrdered 7 beef and 4 chicken tacos. At first, I was told the total was around $35. I had to inquire about the "Taco Tuesday" special before the price was lowered to $24. But, hey... no problem.
After receiving my order, I left and drove home. Once I got home, I realized that I received all beef tacos. I called the restaurant and explained that I did not receive the 4 chicken tacos. I asked if I could bring back four of the tacos and exchange them for chicken. The young lady said that I could bring them back. I then asked if they could go ahead and fix them so I wouldn't have to wait. She said, "Okay."
Once I arrived, I had to go back and forth about the tacos as if I was trying to get something for free. If that was the case, I wouldn't have even offered to return the ones I'd received. I didn't get, "Sorry about that" or even "We apologize for the inconvenience." Instead, I was told, "We will make the chicken tacos, but next time check your bag." They even claimed that two people checked the order. If so, how did I still wind up with 11 beef tacos? Now either it wasn't double checked or someone gave me the wrong order... i don't know. Either way, that isn't for me to figure out. I just expected them to replace the four tacos that I attempted to return.
I asked for the original tacos back because at that point I saw that I was not valued as a customer. I will not be treated like some random looking for a handout. Because that was the final straw, I finally talked to the manager and told her that I was the one inconvenienced and the least I could've gotten was an apology. She then apologized and refunded me for the four tacos that were made incorrectly. Oh, and I made sure to leave them there so they don't feel like they gave me anything.
THE NERVE!!!! Sometimes, just a simple apology will do. I just left work and I'm tired as I can be. For me, this was about more than the $2 tacos. This was simply about the way the situation was handled, and that was NOT acceptable. We all make mistakes so I wasn't even upset about the incorrect order. But making this seem like my fault..... that is...
Read moreFood is great.. Customer service is horrible. I called in an order of shrimp nachos and 4 shrimp tacos. No cheese, no sour cream. Told the order would be ready in 15-20 minutes. Arrived 30 minutes later; order not ready. Owner sitting talking to a customer???? Employee said there was a misunderstanding with my order. Said he couldn’t hear..two people there when I walked in. Left with my order, got home and discovered steak nachos. Called and was told they would make the order right. Drove back picked up the order and discovered it was plain nachos: no shrimp. Drove back again and asked what happened to the shrimp nachos? The elderly lady that was previously sitting down talking to i’m assuming a customer stands up and says we can add the shrimp. At this point after driving there 3 times...I don’t want the food; I want a refund. She gave me $10. Nachos are 9.95 plus tax. Not to be petty; but if I owned the company she and the person that couldn’t get my order right would be fired. Needless to say...won’t be back and definitely won’t refer to my friends!!! Good food does not outweigh poor...
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