Wendy's — Restaurant in Ridgeland

It’s enough of an inconvenience to have to go through the drive-through and then circle back to the restaurant, to have to go in and explain to them that your food is cold. Worse than that was the attitude of the leader who came to the counter. It took long enough to be acknowledged, but for her to look inside the bag, look at me as if I had done something wrong, and then look inside the bag, and ball it up with the food inside. She then went over to drop more potatoes in the fryer, never apologizing, and never advising how long it would be before my order was ready.

I noticed while I was there that another woman who was also in the drive-through had to come inside as well. A male manager came from the back and asked if I was being helped. When I advised him that I was in the drive-through and had to come inside because my food was cold, his only response was, “OK so you’re being helped.” ??? It is clear to me that they have learned poor customer service and their lack of empathy from their leaders.

Also, the woman who came to the counter to assist, was wearing gloves, touched the register, touched the counters, touched my bag, and went back to prepare orders wearing the same gloves! Yuck! This is clearly a food service management violation! It’s already bad enough that the food set out for far too long, but to see her , continue working in the same pair of gloves as if there was a glove shortage is a clear problem! There’s no telling how much Food-borne illness she has caused!

I never intend to go back to this location again. Their customer service is atrocious and if they’re going to continue, they obviously need to update their training.

As a business owner myself, I model appropriate behaviors to my teams, and my team gladly follows. There is something to be said about poor leadership, a lack of empathy, terrible customer service and poor food handling. Don’t waste your time or your money because clearly this Wendy’s location does not appreciate its customers, and operates under their own...

I just left Wendy’s ask for two 4/4 . They tell me that they’re out of Sprite so they will give me another drink orange or whatever it don’t matter. So she making a big fuss about Sprite and I say well just give me any other drink, she didn’t hear you so I have to ring it up again. I said the problem bring it up. Did you shut the one in my face and say I don’t have to serve you I said because y’all don’t have Sprite and I said give me any other drink then she gives me my food I asked for burgers, plain bread and meat. The burgers look like they’ve been sitting back there all night dried up . She didn’t give me my nuggets just one one fries, two burgers and two drinks that’s not even a four for four we spent our money with y’all and y’all have these people here children treating people in any kind of way now in the morning. I’m taking that crap back And getting my money back and they need to give me some free if they don’t want to be at work go home stay at home. I’m sick of y’all. It’s always something with these children and people are gonna start doing things to hurt them because the way they...

I went through the drive thru where I ordered a number 13 large with a Dr. Pepper, 2 parmesan Caesar salads and a ten piece nugget combo. Which was a complete joke through the speaker so 8 get to the window to pay and the guy tells me my total and I ask for him to repeat my order. He can't read what I'm supposed to have and calls for back up. After making a minor correction and thinking everything was ok, I pay and pull forward. Then I look over my receipt to find they had the wrong salads entirely. So I asked the lady standing inside the window and after a little black and forth she asks me to pull forward. So I do, and we wait and wait and wait and finally I unload my 3 children to go inside and demand a refund because this wait was asinine. As I walked up to the counter she say the chicken just got done for the salads. And was ready to send us in our way, when I had to remind her we still didn't have our drinks. She did give us a couple extra cups... But then I get home to find my youngest daughter got an 8 piece rather than a 10 piece that I paid for... And...