Subway — Restaurant in Riverbank

My visit was so disappointing. I ordered through the app and watched the status of my order. The app indicated that they were building my sandwiches. Finally, the app said my order was ready. When I went to pick it up inside, I was told it would be another 10 minute wait! Why does the app not align with accurate wait times? Don’t tell me my order is ready in the app and then make me wait an additional 10 minutes! I was already waiting for a significant amount of time in my vehicle. I watched people walk in to order in person. I feel app orders are prioritized last, as in-person customers are there waiting. There obviously is not an efficient system for fulfilling app orders. I’ve never waited for sandwiches that long at any sandwich restaurant. The wait time was absolutely ridiculous, and for that reason, I will not be back. There was no apology for the additional wait despite my order being...

I spent $140 on sandwiches and first of all I was missing a foot long sweet onion teriyaki sandwich. Then I opened the sandwiches and my roast beef sandwich had no cheese and no mustard, as I ordered it. It was the worst sandwich I’ve ever seen; barely any toppings or even meat on it. My niece ordered a sweet onion teriyaki and it had a ton of mustard and mayo on it?? Why???? We didn’t order it like that; she had to throw it away. I’m super disappointed. I called the restaurant and they said I could come pick up the missing sandwich but nothing else they could do and to contact customer service. I also bought a 12 pack of cookies and one looked like it had two...

Today Is November 17, 2021. This Was My First Time Purchasing A Sandwich At Subway In Riverbank California. The Young Lady Behind The Counter Was Very Patient, Courteous, Attentive, And Made One Heck Of A Teriyaki Sweet Onion Chicken Foot Long Sandwich. All People In The Food Service Industry Should Follow This Young Lady's Example Of How To Serve Customers That Enter Their Place Of Business. I Commend Her And Hope That Subway Truly Appreciates The Wonderful Asset She Is To This Establishment. Last But Not Least, The Location Is Clean, Well Maintained And In A Very Nice Location....