Baskin-Robbins — Restaurant in Riverdale

I just ordered using DoorDash. They literally put all type of ice cream available online, but it’s not available i ordered What seems to be full size Oreo cookies sundaes cookie dough sundae and Reesie’s sundae plus a brownie sundae Nothing was available so they had me talk with somebody about substitution and then after confirming, they told me I was good and turned around and canceled my entire order on DoorDash. They was even trying to give me less for what I paid for telling me that I can only get one scoop of ice cream after telling me they didn’t have the advertising on the picture, I could not understand the person on the phone as if he did not speak complete English so he had to put somebody else on the phone thank God he was a bit more helpful, but this was completely unprofessional and if you don’t know how to use the DoorDash app. You honestly should not even be on there because you didn’t have anything prepared that was on that menu. I am extremely disappointed because I do order food often and this was disappointing to know that we were really looking forward to getting our ice cream and the store canceled the order after telling us that we were good. You guys don’t have to worry about my family’s business again wouldn’t dare step a foot in such a unprofessional establishment let alone and try to order again off of DoorDash Because why tell us that you’re gonna substitute our order and then completely cancel. SCAMMERS DOORDASH DOES A HORRIBLE JOB AT REFUNDING ORDERS SO NOW I HAVE TO PRAY THEY GIVE...

I had ordered a custom cake for Father’s Day two weeks ahead of time to surprise my uncle with. Only to be told the day of the cake was to be picked up that my cake was never made due to the cake designer being out of town. Though I understand things can and do happen that’s out of our control, how the situation was handled after really sucked. It took over two to three weeks after I put in a request for a refund before I heard back from anyone regarding my case, and that was only after I called customer care to see what was going on. However once I heard back from the appropriate person all I was offered was a free dozen of donuts or an item of my chose. Mind you the cake was over $40. All I wanted was my money back period. So with this being said I definitely won’t be ordering anymore custom cakes from this establishment instead I’ll just stick to the premade ones they have available...

I come here all the time. Last week was the worst. I purchased a 2 tripple scoop. They gave me kiddie scoops and the wrong flavor for 1. Called to acknowledge the problem no answer. Went about 3 days later to make another purchase at drive thru. Tried to tell cashier to please make sure I had correct flavor due to the fact they messed up my order days ago. She completely cut me off and was very rude. I told her she was rude and another employee made an unnecessary gesture. Cancelled my order. Got home called the location to speak with manager very unprofessional. Asked for corporate# claimed they couldn't give it out and hung up on me!!!!!! This location is the worst. It's near me and convenient. I love Lake City...