This Is It! Southern Kitchen & Bar-B-Q — Restaurant in Riverdale

Yall keep trying IT! Soooo i find it quite hilarious (sarcasm... not really) that I've "attempted" to order food online at the Riverdale Hwy 85 location the last cpl of months and each time I've "tried" to order a veggie plate, My food has not been available 2 of the 3 times I've "tried" to patron this location (including today). Why cabbage and baked beans are such a rare comidity and challenging to provide at this spot is a baffling wonder!

The bright side (for me, not This Is It) is that there's a chick-fil-a directly across the street so each time I've "tried" to order anywhere from $15-$25 in food from this Riverdale location, i get severely let down by this location so i then cancel my entire order. So I simply just drive over to chick-fil-a and spend $8-$10 and be provided dependable service and quality food. No where on your online order website does it indicate "items subject to availability". So yall either want to:

1. Enhance your online processes to prevent patrons from ordering food from a location when food item is not available. You can even implement a process to call the people that placed online orders to inform that food item isn't available. Or simply instruct online orders to call to verify food item is available. You have a billion locations so I'm not sure why this is even advice. Just do better! Be more IT, and less Sh!T.

2. If you're gonna wait til i arrive to fix my food, then don't require accepting payment online when you can't guarantee service or food. Employee there had my order printed out when I arrived meaning you've had knowledge at least 20 minutes prior to my arrival that my food was not available. Her and another employee just laughed at me and stated "I'll go get the Manger". My point is... if u had time print it, and read it - then you had time to call me to inform my order could not be completed. I could have then felt more inclined to choose other items. But getting there, arriving to all of this WRONGNESS... caused me to cancel my order entirely for a full refund (and order chick-fil-a on their mobile app all while yr Manager was being consulted about cancelling my order).

OR

3. Just give it up! Stop your online orders maybe (especially for certain smaller locations)? Don't allow your immaturity at how to successfully manage a web site allowing patrons to process online orders be the reason you continue to lose customers, revenue, and integrity.

With extreme disappointment,

Mr....

I usually visit the Memorial Drive location. I have been coming to this location for years. When I first started patronizing “This Is It” I was very impressed with the quality of food. The staff was warm and friendly. I love supporting black businesses. Each time I visited “This Is It” I would spend well over $100.00 for a meal for my family. When I first started eating there the food was great, and then gradually as time passed the quality began to start slipping. I live an hour away from the location so once I got home with it and it was unsatisfactory it was too far to drive to take back. I called management but I didn’t feel that they cared . I thought well maybe they had a bad day , so I gave them the benefit of the doubt. Boy was I wrong ! “This Is It” use to be one of the best BBQ and Soul food restaurant around, but I guess that those days are gone. They have changed management and still can’t get it right. “This Is It” use to be open on Sundays but they have changed that also. I would think that Sunday would be one of their busiest days. Families usually like to dine out on Sundays .Like I stated I try to spend my money with Black businesses, but I won’t if they are not up tp par . This is sad because I would like to see...

I visited today around 2:30 pm to order the 2 for $32 making that clear to the order taker only to find when I reached the cashier that the catfish I ordered for the second meal was an additional $5+. I shared that I did not know that and the woman taking my order did not mention the up charge to me. The cashier stated that it's advertised and that "everyone" knows that premium food items cost more. She then told me that I would have to go back and stand in line to reorder the second meal. She slid the first meal which was already bagged back down the line to the order taker. When I finally made it back over to her, the order taker asked me what was wrong and I told her that I did not realize the catfish would cost more. I found the cashier to be rude, loud, matter of fact, and belittling. Like all of this was bothering her. It's not fair to assume everyone who walks into your restaurant through the front door is familiar with the menu and the prices. Be patient and polite if you want repeat customers. Needless to say, it made me feel bad as I stood there so I told them never mind leaving two prepared meal trays on their serving line for someone else to eat. Perhaps they'll make that person feel welcomed and their patronage...