Arby's — Restaurant in Riverton

Arby's is my favorite fast food restaurant so I hate it when some crappy employees make me not want to come back. Tonight I ordered a French Dip meal among other things. They had me pull forward to a parking spot to wait. This definitely teenage guy brings out my food. I realize there isn't any au jus (juice for dipping that comes with a French dip sandwich) in the the bag so I call out to him before he gets too far away and I tell him. He gets really smiley as if he's about to laugh and tells me they are all out of the au jus and that he just forgot to tell me. I say ok and roll up my window with the feeling that he is lying to me but I obviously don't have any proof so I pull away out onto the road. He goes and sits on the curb outside the restaurant for a minute or two. I quickly decide to go back and ask for a discount because the lady who took my order and that kid who handled the transaction didn't make sure I knew about not having the au jus before I paid for it. If I paid for it, I should get it unless they tell me beforehand that it won't be included. I pull up to the drive though menu and when I barely say that I didn't get my au jus, the lady interrupts me and tells me to pull forward in a very annoyed tone. I pull forward and see through the window that they are starting to make some au jus. I was right. The stupid kid lied to me. He also sees me through the window and suddenly moves out of view until I leave. They rudely hand me the au jus and quickly close the window before I can say anything. Seemed to me that for some reason they were all ok with not giving me everything I paid for and then lying to me about it. This was the evening crew by the way. The opening crew seems much more professional. Also, about a month ago I pulled up to order and they told me they were all out of roast beef. Seriously? That's like Burger King being out of Burgers. That's more than half of what you sell. Maybe they were...

I stopped coming to this location a couple of years ago because it was just a terrible experience every single time. From fry oil saturated soggy mozz sticks to lazy dishonest employees saying they are out of food you already paid for becuase they don't want to make it, only to suddenly not be out anymore when you push the issue... you can see why I stopped going here. It's a shame because I love Arby's. It's probably my favorite drive-through fast food, which is probably why I decided to give it another try... After several tries over the last month, I can honestly say that this is still the worst Arby's location I have ever ordered food from. The mozzarella sticks are better now, and I haven't been lied to yet (I think), but they still give out old soggy fries, don't give you marinara sauce when you order mozzarella sticks, make you go park when no one else is in the drive thru line, and so on. However, the most annoying thing is that they seem completely unable to hire order takers who can speak English well enough to do the job. This is the United States. Most people speak English here. Especially here in Utah. Stop pretending like it makes any sense at all to put someone in charge of taking orders who can't understand what the majority of customers say to them. The sad part is that there always seems to be at least one person in there who can speak English, but instead of putting them in charge of the task that requires English language skills, they end up having the job of fixing all the problems that are caused by the non english speaking order takers not knowing English. This place was a disaster, still is a disaster, and doesn't appear to be about to stop being a disaster...

This location is close to home and work so I end up here, but I’d rather drive to one further away. This hasn’t been a recent thing- several years have shown poor service and food. I was given a gift card, but have been told I can’t use it 3 separate times in April 2024 because “the system is offline”. This isn’t the employees fault, but poor management to get the systems working consistently. The woman taking drive thru orders 4/23/24 was short and didn’t even engage- I asked a question before ordering and she said “is that all?” … I had to say “ummm I haven’t ordered anything yet.” Then I get to the window and they charge me for the completely wrong order and hand me the wrong food. Then recharge for the right food, hand me the wrong drink again and I had to correct it. Some issues with management for sure. But also understaffed and overworked people with little training and experience. Line in the drive thru...