Romana's Pizza — Restaurant in Riviera Beach

HORRIBLE customer service. I’ve ordered 4 times at the pizzeria and NEVER had the horrible service i had today. First of all, I ordered a small “the works” pizza and a crispy chicken WRAP with no tomatoes and no onions. The driver came , brought the correct pizza but didnt bring the correct WRAP. Instead they brought a sandwich FILLED with lettuce. So I called the restaurant and the gentlemen said they would send the driver back and we can exchange the sandwich for my WRAP. Then the DRIVER calls YELLING stating he was NOT going to bring me my wrap and I would have to wait til monday to get what I asked for. I told him that was unacceptable because I was just told I will be getting the wrap since I didnt ask for the sandwich and that was THEIR mess up. So he said he wasnt driving here and HUNG UP on my face. So I called back and asked what the problem was with my order because whoever I spoke to had zero customer service. He told me that because “theyre busy” they Wouldnt be sending the driver to me. I told them thats not an excuse, I asked for a WRAP and it was a mess up on THEIR end not mine. He said theyre not gonna send the driver because my address is “too far” which i never heard because the very FIRST time I ordered from this place I MADE SURE with the lady that they could deliver here. Afterwards the gentlemen said “I cant do nothing to help you sorry” and hung up in my face. Thats 2 times having someone hang up on me. HORRIBLE HORRIBLE customer service. So I called back and asked whoever picked up for the managers name and he told me his name was JOHN . So JOHN if youre reading this, I wanted to let you know that your food is great the first 3 times i ordered. This time however was completely unprofessional and lack of customer service. On the last note I called back again this time with my manager next to me and ALI answered and hes the only one there with GREAT customer service. He apologized a lot and fixed my order and said he would send the driver to me to bring my wrap that I asked for. Hes probably the only one that was understanding and actually helped me and DIDNT hang up in my face. So a big thank you to Ali and thank you Anthony and John for hiring ONE...

So yesterday my relative told me about this place and said they had the best wings. I think he was drunk when he told me this because today I picked up 30 mild buffalo wings and they were harder than NBA Young Boy. They were fried so hard I damn near broke my tooth on one when I bit into it. I asked for mild and they tasted like they were flavored with oil only. I called to complain but all the guy offer me was $5 off my next order. There will be no next order because I eat cardboard before I eat another wing from this place. I had anxiety when I walked into the place because it was not clean at all. The pizza I ordered was ok. Even though the crust was college rule notebook paper thin.

Came back to edit my review and this is the next day. I woke up to diarrhea worse than a designer dog after eating table scraps. I wanted to post pictures of the diabolical buffalo wings but there is no option for it. When I talk to the cook he told me that they over cook the chicken because they had complaints that their chicken aren't cooked long enough. Suffering from buyers remorse right now. I wouldnt recommend their food to anyone. I'm pretty sure these wings were marinating in laxative...

First of all the place was absolutely filthy. I cannot believe the health department has not shut it down. Second no soap in the bathroom. Not so horrible for me but it tells me the employees don't wash their hands and they're making pizzas. The pizza was not good at all. Cross was not good toppings were week. The staff it was working there was very unfriendly. Almost rude it first but did get a little bit better by the time I left. No place to sit me really. One small table one large table with a few chairs around them. I also going to be honest with you just about 8 hours later I started to feel bad but I did not get sick. However 24 hours later I had to scoot bootin boogies. Which would be about the right time for it to be the pizza. 8 hours it's in your stomach. 24 it's heading south. So it must not have been really really bad but it did make me sick. I highly suggest you don't even walk in this place. Absolutely amazed the health department hasn't...