Starbucks — Restaurant in Roanoke

I usually love this place. The morning crew is amazing and always makes my drink delicious.

This is the first time I've gone mid day, some time after 2pm. The ladies were seemingly nice. I don't mind when people make mistakes, but the way they handled it felt very disrespectful.

We kindly told the server 3 times that I wanted my drink to be hot while ordering because it kept showing as an iced drink on the screen. It was the last thing we noted to her because the screen hadn't been updated. She said "Oh okay, see you at the window".

They handed over an iced drink, and we kindly let her know we need it to be hot. I'm not sure if she was just mishearing??

They then gave me a barely warm coffee. The outside of the cup was cold... strange for a freshly made hot coffee. Dipped a finger, and it had barely a hint of warmth...

I want to note that we were not mean, angry, or disrespectful towards the servers at any point. I don't understand what triggered this petty action.

The drink was thrown away, I don't do...

I want to express my deep gratitude to the Starbucks staff for their professionalism, friendliness, and excellent service! Every time I visit the café, I feel a warm and cozy atmosphere created by the employees’ attention to detail and genuine care for customers.

The baristas are always welcoming, quickly remember guests’ preferences, and are ready to help with drink choices. Even during peak hours, they remain friendly and efficient while maintaining the highest quality of beverages.

A special shoutout for their amazing customer service—we originally ordered our drink with ice but realized at the register that we wanted it without. Without hesitation, they happily remade it for us with a smile, no questions asked.

It’s especially nice to see them working with such a positive attitude, creating not just a place for coffee but a space where you want to return again and again. Thank you for your hard work...

Worst Starbucks ever……… Stopped in to grab a venti caramel Frappuccino and a grande caramel ribbon crunch and was totally forgotten about the older lady with her hair in a ponytail took my order and payment proceeded to make drinks which I thought was mine, but no she made her a venti Frappuccino and sat down and let the two young girls working the window to try to figure things out. After about 10 minutes I was asked my name and then my drinks started getting made. I don’t understand how they are running a business but this was the first time I ever been to a Starbucks and was ignored. The older lady completely left the young girls hanging why she sat and watched them make mistakes with the people at the drive through and apologize that they were...