Alex's of Rochester Family Dining — Restaurant in Rochester Hills

The hostess was nice but our server was super rude to us. I have no idea why. I think her name was Giya, she never introduced herself, that's what was on the bill. I greeted her when she came to the table 10 minutes after sitting down and smiled and she didn't respond. She just waited for us to order so we did. I ordered ranch and she didn't bring it so I had to ask again and there was hair in it but she left so quickly that I couldn't ask for a new one. She never asked us about the food or anything. And when she gave us the bill she didn't even look at us and just super quietly said thanks. I watched her cash out at least two other tables and she talked to them and smiled so I don't know why she ignored us and was actively trying to be rude. I went to cash out and had to wait at least 5 minutes for someone to do it which would have been okay but the guy just looked at me like "what do you want?" I left a 10% tip and regretted it as soon as I left. I always tip at least 20% but I felt so disrespected that I wanted to leave less than I did.

I'm used to being treated badly at restaurants by older waitresses because they think that young people will tip badly but this was extra. I'm not a rude teenager trying to get away with not paying or something. I'm dumbfounded as to what could have made her dislike us so much. It honestly ruined my day. Was it wrong to go out to eat with my little sister??

Also the food wasn't very good and they gave small portions. The table was dirty from the last people and the walls of the booth were gross with old stuff spilled on them.

As someone who used to be a waitress I...

I am currently here and I must say the waitress at the door was very polite and welcoming. I went in to pick up and door dash order at 10:20-10:30. Waiting the first ten minutes in the store. I asked one of waitress for an estimate, she went and asked the kitchen they says approximately a few minutes, I go back sit in my car for another 10 minutes. When I came back in two other orders are both prepared and larger orders then mine. The problem I have with that is food delivery apps DO NOT send you to a location spins they get an order. It’s very uncommon hence when you get to the store the food is normally already made unless the store is packed. We know this by simply using the food delivery apps just about each one starts off with a 30-45 minute wait. Meaning when a delivery person get there it normally means the apps estimated the time. Now for these two other orders to be read roughly at 10:40 and the people was not there placing the order when I was there for 30 minutes which means they neglected my order for whatever reason but I’m bringing this to the manager/owner attention. I hate to say it was for the color of my skin but I didn’t feel like everybody was being treated equally. If it’s a slow demand in the kitchen, hire help. The kitchen knew I was there and offered nothing not even a seat knowing I waited for nearly 45 minutes. I basically got my order once I stood there, once they got tired of seeing me they speed up. Seems like they wanted me to cancel the order. Overall seems like a wonderful place terrible kitchen staff!!!!! Unless you are dinning in do not count on equality at this...

Certain things on the menu are good and certain things are just not good at all. Like the stuffed peppers, there's just something about the meat and taste of it that is off-putting. And the breaded pork chops seem like Frozen patties that were just fried up and gravy thrown on them. Some menu items are good, however the pricing is way off. They haven't updated their menus and they will not give you a takeout menu when you ask for one. If you go online right now they have breakfast specials and the number one says it is $8.99. I went in and paid for it and it was $12.71 out the door. Asked why and was told everything cost more now so prices went up. Well that's fine but why would you not update that on your website, especially a $3 price difference for a breakfast. All they would have to do is take a picture of their menu and put it on their website. Weird that a place would update their menus inside but leave the ones online with old prices. And to be honest the person that checked me out seemed to have quite an attitude about it. I still left a tip even though I wasn't happy with the pricing, and I laid it down and she just walked away because she was irritated with me asking her why the menu price was different from online. I'm sure they get that question a lot but if you get that question a lot, why have you not done...