Olive Garden Italian Restaurant — Restaurant in Rochester Hills

On Saturday evening, my husband , and I went to Olive Garden in Rochester never in my life have I ever seen what happened this night? Young men came inside this establishment selling chocolate bars, going table to table asking customers if they want to purchase chocolate bars for their football team I felt that was an inappropriate, we couldn’t enjoy our meal!I l felt that the manager should’ve done more when the young people came to the door when you first walked in the Host should’ve told them they cannot come in selling chocolate bars They came to our table, harassing us to buy chocolate bars. When we told him we’re not interested we didn’t have any cash on us,. They told us we could use cash app , or Venmo! I brought it to the managers attention he said yeah they were here a couple weeks ago . We kicked them out and now they came back again! and the top it we got our food? The young lady brought dirty plates to our table on the same tray with our food that just came out !!! on the same tray ! We told the young lady that could we speak to the manager we did not that want that food the manager . The manager apologize, We made our food and said they shouldn’t have happened and gave us , A free dessert I just think the manager should’ve taken care of us completely! That was very unsanitized. That young lady needs to be retrain that is a no no, wasn’t trying to get a meal paid for but he could’ve have given us A free dinner or something off our meal, but he gave us a free dessert so I don’t think the customer service was catered to the customer at all. . I would never visit that location again. I’ve always came to the location. It’s always pleasant, and our server, the young man who served us on Saturday was very pleasant, very respectful, and he apologize he was more sympathetic than the manager. very disappointing. I will be contacting...

I usually do not leave bad reviews but I have to at this one. We had a surprise party booked and it was an overall not great experience. We booked tables for 24 of us in advance. When we all arrived early (to not ruin the surprise). They did not have the tables ready. We had to have the people driving the birthday girl around and stall. When we got to our tables they were sticky and gross. The waitstaff was in total scramble mode and looked lost. They did not bring the food we ordered correctly, the quality of the food was awful, they didn't bring plates or enough silverware or even drinks for everyone at the table. We had one waitress who actually was trying but the waiter we had was extremely rude and made us feel like an inconvenience. We had to ask them to constantly take things off the table, ask about the food that was ordered because some of it never came and when they did bring out the food (because they did not have it written down properly per person) the waiter was shouting out across the entire room each order. I got the gorgonzola steak pasta and it was inedible. The steak was stringy and boiled, absolutely terrible. My son asked if we could leave his food and not take it home, because it was gross. He got the kids pizza (that came 20 min later than the rest). His cousin wouldn't eat it either. They took our individual check orders but when it came time to cash each of us out had no clue what we ordered. We had to tell them all over again what we had. We did not get a receipt either. The total he gave me was different that the total he loaded on the charge screen which I assume is gratuity added on because of a large party and that is fine but was not disclosed, so they got another tip on top of that. The whole experience was a bust. I can safely say I will not be back to...

I’ve had 2 dining experiences here over the past month. The first was a pick up order and my chicken scampi had absolutely no sauce on it. Just noodles, chicken and peppers. I was disappointed but wrote it off as a fluke because I’ve eaten at this location before and never had any issues. Last night I decided to dine in and again ordered chicken scampi. This time there was at least a small amount of sauce that was mostly just drizzled over the chicken. My biggest complaint is the overall lack of care from the kitchen staff. My dish came out with huge chunks of bell pepper. Mostly green. This dish is meant to have a variety of peppers thinly sliced. They were barely cooked at all, huge and definitely not thoughtfully or uniformly sliced. I’m just disappointed with the quality of food I’ve received from this location recently. Between this and the corporate changes made over the past few years such as items being discontinued from the menu and the HUGE cut in portion sizes I think I’ll be taking a break from Olive Garden for a while. I can make this dish at home better and have leftovers.

It’s disappointing how the pandemic changed the restaurant industry. Top dollar for bottom of the barrel quality. No one is impressed by endless Alfredo or Spaghetti with meat sauce. We can make that at home. Olive Garden used to be one of my favorites and a real treat to have a consistently decent sit down meal with loved ones. I hope the restaurant industry starts to put the customer first again. Splurges like eating out are a small luxury for the everyday person. It’s disheartening when the quality of the food is lacking this...