Best Buy — Local services in Rochester Hills

So today I went to Best Buy because I had some cash to spend, but also because I wanted to know more about the availability of the playstation 5. I wasn't expecting to get one there at all, and thats not what I was gonna spend my money on. I just wanted to know more about the right place and the right time to grab one and when it would be in stock. We looked at a few other stores for it as well and they were all really kind and understanding. Even though I'm sure a thousand people are asking about the PS5. But this trip was different.

We walked in and we were forced along this gate where we had to pass this guy at at a sanitization stand. That's completely fine and I'm glad there's someone to stop people from entering the store without a mask or when the store is full. But the store looked very empty and we were both wearing masks.

The guy asked what brought us here in a very VERY dismissive tone. He looked annoyed by us. He looked like he was already having a bad day and we were making it worse. All of a sudden he made us feel unwelcome. Like we weren't allowed to be here without a reason. Like we were disturbing him just by standing there. We asked him about the playstation and he seemed to get more annoyed. He had a very short temper. He dismissed us instantly. Saying quickly "PS5 is out if stock and is only available online." I think he assumed i was some "stupid casual" who wasn't willing to research and camp early to get my hands on the console. When we asked more questions, he repeated the same phrase. until another guy came over to give more information. This guy was alot more kind and actually gave us the information we needed while the guy at the desk sat and pouted. We thanked the second guy and finally walked into the store. But the longer I browsed the merchandise looking for something to buy, the more uncomfortable I felt. Like I wasn't allowed to be in there because of how poorly I was welcomed. Like it was some restricted area. So I ended up leaving without buying anything even though I planned to.

We saw him welcoming everyone this way. The store wasnt very populated even tho it was black Friday week. I wonder why 🤔

When people are greeted like this, they're put on the on the spot. having to find an excuse for being there. Feeling like they have to justify their presence. And they start to wonder if they should even be there at all.

On our way out, my mom talked about the situation to the other staff members. I do apologize for this as she was direct and frustrated about the situation and it wasnt the fault of the staff she was talking too. She mostly complained about the words "what brings you here today" but I think the main problem was the behavior and tone of the guy. It was very intiresting to see how easy it was for this power to go to his head. Please put someone else in charge of that desk or at LEAST talk to him about this. This ruined my visit.

I gave a 4 star review because I really really like best buy. And the staff have always been pleasant with me before. This was mainly just to notify people about...

I recently bought a high end Samsung dryer from Best Buy Rochester Hills, Mi on Wed, 10/26/16. We arranged for delivery the following Tues, 11/1 between 8 and 12. Around 8:30 that Tues, I received a call telling me the dryer would not be delivered that day. They wanted to deliver Saturday which was quite far out so I called the store directly for help. The appliance manager was busy when I called and couldn't speak with me but my phone number was taken and I was told he would call back within a half hour. After an hour came and went with no call, I called the store again (note that every time you call the store, you get routed to a call center and it takes about 10 min to get to your party). This time I spoke to the store manager. He politely listened and explained that this Best Buy did not do direct deliveries. My dryer didn't make the truck to take it to Cleveland at the warehouse 200 miles away only to be put on another truck to bring it back to my house which is 3 miles from the store. I really thought he was joking at first but no, this is the Best Buy process. The store manager said he would have the appliance manager call to confirm Saturday delivery. The appliance manager call me later on Tues and said yet another problem with the system had occurred and that he could not schedule the dryer pick up from the store until the next day (Wed) but he would call me and confirm that it had happened. Wed came and went and no call of confirmation every arrived. So I call the store back on Thurs only to find the appliance manager was off. I spoke to the store manager again (after 15-20 min) and he assured he that the dryer was good to go and would be picked up from the store on Thursday for its journey 200 miles away in Cleveland. Somehow this made me feel good. However, late Friday, another manager from the store called me. She said there was yet another problem. The dryer indeed had made it to Cleveland but there was another stop on the mystery tour. This time it went to Romulus, MI which was a contractor that would do the final delivery. There was another computer problem with the order and they couldn't print the order and therefore it could not be put on the final truck due to insurance reasons. At this point, I thought I had woke up in an alternative universe where logic and reason did not exist. The manager explained they had no idea when my dryer could be delivered but she was trying very hard. She even said she was working until 8pm on Friday Nov 4 and would leave me a voice mail at the end of her shift with an update to the status. I am writing this Saturday morning and am still waiting for my call from her and I still have no idea when, if ever my delivery will arrive.

If you're ever wondering why Best Buy has declined in light of the new competition, I think this story clearly illustrates a half dozen reasons. Do yourself a favor and do business anywhere else, I...

After doing an extensive amount of research and looking over every detail I went into Best Buy ready to tackle the ignorance and slick slimey salesman that I'm used to at big box stores, hiding behind their big fake smiles, armed with quick and incorrect information like "The difference between "i" and "p" on televisions is "intermediate" and "professional", you want a professional television, don't you?", but I was wrong.

I was greeted as I entered with a smile and a wave then as I continued towards the TV's no one pounced despite the mostly empty store. When I reached the TV section I looked for about five minutes before a friendly voice asked if I was finding everything alright or if I had any questions. When I turned, I saw the smile I expected but as I answered that I did have things narrowed down, he let me jbiw he'd be happy to help if I needed anything and he could be round near by. My guard down by his mild mannered approach, I let him know where I was and he expertly gave answers to my questions and then provided prompt service to locate what I wanted and had me set up to pick up my merch at a neighboring store with no hassle. A quick offering of an extended warranty, but said no more after I declined. He then asked if he could assist with anything else, perhaps a sound system and when I verified I had my own, let it be and cashed me out.

It was excellent service in a professional atmosphere. No pushing, honest answers, clean store and I left happy....