Petco — Local services in Rochester Hills

First of all, I would give 0 stars if that was possible. I made an appointment 3 weeks in advance at the Shelby Twp MI Petco. When I came in, the stylist named Christina, immediately had an attitude about the size of my Great Dane dog. That is why I created a profile on-line for him which stated X-LARGE GREAT DANE with a minor case of Wobbler's Syndrome. No surprises there, she just didn't feel like bathing a large dog. I explained to her that he had a minor case of Wobbler's Syndrome in which he just takes a few seconds more than your average dog to do a command, and cannot have any leash or collar pulled on his neck. Something told me not to leave my dogs with her because she didn't seem to even like animals. She obviously hated her job. When I picked up my dog, I came early and saw her pulling him by his neck. I confronted her about her attitude and the mistreatment of my dog. She then tried to charge me for the "ROVER" charge which she said was for walk-in x-large dogs when they can't put them on a table. My charge already takes in to account his breed, size, and weight. My Great Dane has been to other Petco stores of which I was never charged this, nor did anyone else have an issue bathing my Great Dane. She just didn't want to do her job and tried to charge me extra because I confronted her on her bad behavior. That was his last appointment at Shelby Twp, now I made an appointment for him at the Rochester MI Petco for today, September 8, 2020. In the past two weeks, I received two phone calls confirming the appointment, along with 2 text messages confirming the appointment. When I got there they said they were refusing to take my Great Dane because he knocked over a table at the last appointment at the Shelby Township Petco. Seriously? Well, that is the first I heard of it. Why wasn't that put on my discharge summary? I know why? BECAUSE CHRISTINA MADE IT UP!!! It never happened! Even if it did, so what! That still would not warrant refusing him a future appointment. That was just an excuse to have me (not my dog) blackballed because I confronted her on her bad behavior. At the Rochester location, Jennifer, refused to answer my questions like, "Why did Erica (the other employee standing there at the counter) confirmed by text and phone call several times the past few days if my dog wasn't allowed to come back?" They purposely let me drive all the way there just so they could turn me away IN PERSON! Christina at the Shelby Twp location doesn't like animals and doesn't have any business working with them. Jennifer, at the Rochester location, was just as rude as Christina. Petco really needs to screen better for employees who care for people's pets. I have 2 Great Danes and a Lab and I volunteer for an animal rescue. I will make sure everyone I know who love their pets do not...

One of my pups had an appointment 03/16/25 at 1:30pm. I specifically gave instructions to not touch his tail (as I do EVERY appointment). After he was dropped off, I called to verify that they understood to not touch his tail, and they said they would let the groomer know.

I pick him up and 1/2 of his tail was shaved and his ears where chopped up. Ever since coming home from his appointment he has been acting extremely strange, like something is wrong. He is constantly winding his head towards his tail and rear. Won't stand for long before rushing to sit down. He curves his tail towards his side. And was constantly attending to his behind/tail area.

I had called and spoke to Chelsea, she was friendly enough. I told her of the situation and that they groomer who checked me out was and always is very rude and she offered me a refund. I went back to the store to speak her, however the manager, Garrett was there that day. Not only was he rude, but he was extremely unprofessional.

After he had questioned my concerns and made me feel as though I was wrong, he mentioned that they take the health of dogs they see very seriously and that his district manager would contact me for more information. He also said that my pup was NO LONGER welcome at their store for grooming services (1 of 4 Bernedoodles that we spend TONS of money grooming at that store).

I have yet to hear from any higher-ups from the district. Extremely unprofessional and disrespectful. They have lost the business of 4 dogs, and I would truly recommend to consider other places before taking your dogs to this store!! I will be sharing my experience ALL OVER other social media sites and with family and friends.

*Pics are as of today. 3/16 was...

I had negative customer experiences at this Petco store on Rochester Rd. The first time I went a month ago for my dog’s grooming, I was not greeted by the woman at the grooming sign-in desk. She only asked me for my dog’s name. I figured she maybe having a rough start to her day, so I looked passed that and continue with the appointment. Fast forwarding to today, I returned to that store for another scheduled grooming service. The same woman (wish I had her name) was at the desk and a guy with a shirt on with the initials “JJ” was standing on the side. I approach them with my dog and was not greeted by the woman nor the guy. I spoke, “Morning!”, no response from the guy, however, the woman, again, just asked me for my dog’s name. The guy, “JJ”, proceed to tell the woman he is going to check my dog and as he reaches for him, I interrupted him, and I asked him ‘who are you and where is the person I made the appointment with?’ No response from him, but the woman stated the individual was running late. The guy tells the woman at the desk he is going to prep the room in the back for service. At this point, I am confused. I am not sure who is going to provide the services for my dog because no one is giving me further info. Then the woman just repeats the services I made the appointment for and no further info. I paused, made eye contact with her, and said, ‘It’s cancelled.’ My dog and I proceeded to walk out the store. As I was walking out, I began to wonder if my ‘skin color’ was the cause of these negative customer...