Papa Johns Pizza — Restaurant in Rock Hill

THE WORST PLACE EVER!!!!!

Let's start by saying I should've paid attention to to the former reviews but knowing that it's hard to please certain people, I decided to go there and get a pizza (mainly due to location).

Papa Johns #0308 Order #0177 12/27/2015 Reference #438317 $15.81 Large Pepperoni and Sausage

So I arrive there and there are 2 people outside smoking. No big deal, right? Later come to find out that one was the manager ( well at least he was the one that issued the refund ). I go in and I'm patiently waiting for the the cashier while she takes 3 phone orders, while the other cashier stands there and places her hair in a pony tail and walk off. Should've left then. The young lady finally finished up her phone order and politely took my order for an over priced large pizza. After the order was placed and paid for I stepped outside to talk on the phone until the order was complete. As I waited 20 minutes, I observed several employees come outside on several different occasions to smoke. Not only should they not be out smoking while customers are waiting but not one of them used the little ashtray gizmo located on the outside of the place. They just put the cigarettes out on HomeSmart's window ledge and left the butts there (WOW). I go back in to continue waiting for my pizza (1 Large) and sat down while some people folded boxes. I observed a couple of pizzas that had been placed on the rack and wondered if any of those were mine. After another 10 minutes of waiting a young lady gave me the pizza that had been patiently waiting to be claimed, lol. I took the pizza thanked the young lady and left. After arrival at home, I opened the box and to my amazement it was the wrong pizza. The fun part is coming. I drove back to the store and asked for a refund. The same pony tail arranging cashier asked in her ever not so concerned voice, "what's wrong with that one?". I told her It wasn't made right and I'd like a refund. At this point she decides to be a detective and ask me ever question pertaining to who I was, where I lived, did I call in the order, who cashed me out? I was about livid at this point because I'm sure all that info was on the receipt. I stated again please just give me a refund. Well now they had to find the manager. He appeared and not once addressed me or the concern. He asked the cashier something under his breathe. After a few key strokes he tore off a receipt and without even looking up at me, just stuck out the receipt and walked off.

The customer service sucked, the attitudes stunk and management, no descriptive term for that experience.

I wouldn't recommend them, at least, not this location. Don't take my opinion, experience the spectacle know as Papa Johns for...

Just wanted to say most of the time the service here is less than par. I will have to say 9/13/19 around 7 I called in to place an order as the app was not working . I guy by the name of Scott/Scottie as his co workers call him answered the phone. As We were talk he was very patient. As well as polite. Very well mannered. Ask him was he the manager. He replies no sir, I’m just a driver.

The deliver driver was Elisa guess it’s how she spells her name. She was very polite and patient as well when she arrived. I had need to put my dogs away. And wash hands as I had been working in the yard. She waited ever so patient with a smile.

This may or may reach them however being I. The food service industry. I think it’s important that when good reviews are done. You should let the team know. Further more when names are included let those included know as well.

I want to SAY THANK YOU SCOTTIE AND ELISA FOR A JOB WELL DONE.

Best customer service ever there. Any Papa Johns for...

East main St Rock Hill SC this Papa John's is so rude I placed a order for the jack-o'-lantern Pizza as well as another pizza and wings when I got which is 5 mins from where I live the jack-o'-lantern Pizza was too hard for my toddlers to eat I called back 5 and mean 5 times and got hung up on the 6 time I called from another number and the manager said what do u want me to ask if I did something wrong I ask could I get a refund he said weren't allowed to refund u but we can send u out your order again so I said ok but I could not get a reason to why I couldn't my money back and they made a racist comment upon hung up the phone wow this not the 60s anymore everyone deserves respect this will not be the last time they here about my situation I'm calling corporate and make it so bad I told me I was calling corporate and they said and nothing is going to happen or change WOW #weareallGodPeople # don't buy for here...