Domino's Pizza — Restaurant in Rock Island

I ordered from this location tonight and I am so disappointed. I was bragging how delicious your chicken taco pizza tasted and how efficient you are and I wanted my friend to try it . She wanted to have cheese as well so I ordered( well at least I thought I did) half chicken taco half cheese. Online when you order specialty pizzas it was slightly confusing on how to do 1/2 & 1/2. I could be wrong and just missed the way to do it , anyway- I received my pizza & it had the cheese nonetheless but my pizza was overcooked , no sauce on the cheese side, & the cheese was burnt ! Granite, again, I could’ve missed how to order just cheese pizza on the other half BUT working in customer service if I seen something look like it didn’t make sense or abnormal from what is usually done I would reach out to my customer to verify what they wanted. We’re in the QC not NYC there was a free moment to verify the order . I call the restaurant to inquire what may have happened and immediately the gentlemen that answered the phone was defensive. I stated the reason for me calling and he says “I’m assuming you’re talking about the chicken taco pizza that literally had nothing on it.” I guess I 1.) didn’t understand why he was so annoyed 2.) if he knew it didn’t look right why he would send it out . I requested for another pizza to be made and delivered and he continued to talk at me as if I was incompetent or didn’t order correctly so he was doing me a favor ... I allowed him to get smart a few more times before l politely informed him that his attitude was uncalled for and I will just get a new pizza elsewhere . Needless to say I won’t be returning to this location I will drive the extra few minutes...

I’ve had consistently horrible experiences at this Domino’s location, and I will not be returning. The customer service is absolutely unacceptable. Every time I try to place an order, it takes forever for someone to assist me, and when they finally do, they’re extremely rude especially over the phone.

There’s one particular employee (a Caucasian woman with black hair) who stands out for all the wrong reasons. She’s usually the one working inside, and unfortunately, she carries a nasty attitude, a smart mouth, and a complete lack of professionalism. On one occasion, she even called me out of my name, which is completely disrespectful and inexcusable. It’s clear she has no regard for customers, and her behavior creates a toxic environment.

What’s sad is that this store could actually be amazing if it wasn’t for the way she runs it. I’ve had better experiences with other employees there they’re not the friendliest ever, but they’ve always treated me with more decency and patience than she has. The fact that she’s almost always there is honestly damaging the store’s image and customer loyalty.

Domino’s needs to seriously look into how this store is being managed. Until changes are made, I’ll be taking my...

this is like the twentieth time we’ve ordered and whether it’s been contactless delivery or not they’ve never delivered it to the correct unit or otherwise. it’s been at least three times a delivery driver has handed it to the wrong person without a name confirmation and we just have to cut our losses empty handed. we call, ONCE, asking for a refund and ultimately get told that it’s our delivery instructions at fault. we get told that they can’t ask for a name, we have to meet them. we leave our name, unit, and explicit directions to our EXACT apartment, and they still give us a tone and no remorse. it takes five seconds to ask for a name. i’m not showing any lack of empathy— i myself work in food service. but at least i can hold accountability. seriously, as pedestrians, we might as well just take the 45 minute walk and come back with a cold little caesar’s pizza. dominos is not that good for all the trouble. i’d maybe do all these theatrics for tacos but for white people food...