KFC — Restaurant in Rockaway

Bought a 8 piece bucket meal including biscuits, mashed potato and fries, 5 piece Nashville tenders and 1 spicy chicken sandwich from this KFC. Total was $42, more expensive than Popeyes. Extremely disappointed with the quality of the food. First of all, the biscuits were inedible, extremely hard as rocks, please see the picture. The drumsticks were raw with blood in them, my daughter threw up eating them. The thighs were very dry and hard, skins were so hard they were inedible. The chicken in the sandwich was super dry and hard too, couldn’t eat more than 2 bites. Overall we couldn’t finish 20% of the food and had to spend more money to get something else to fill our stomach. I called the restaurant to let them know the chicken and biscuits were not edible, the women on the phone was very rude and said she admit the biscuits were hard when she packed them but the chicken should be fine. Why would you pack them if you knew they weren’t good? Have some human decency and don’t give people garbage please. It’s already hard enough during the pandemic, it’s really terrible to feed kids rock hard food when they were excited about eating fried chicken, and got so disappointed and even threw up. Please be aware next time you order...

Been coming here for years and the food has always been good. Really annoyed that both the website and the hours on the door say they are "open" until 10:30PM and when I drive all the way there by 10:05PM, lights are turned off, doors locked, after hours message comes up on ordering speaker and no one in the place! Maybe you should stay open until the time you display in print on your building and you wouldn't lose business!

Update 11/25/19 Second time get to this location, this time at 9:15, and the place is closed down over an hour early. I say something into the ordering speaker out of frustration and a response says "Yeah, but we ran out of EVERYTHING!" How does a KFC run out of food an hour and fiteen mins early? Guess I will now be a dedicated Popeyes customer (where I ended up going) because I WILL NOT be returning to...

Ordered 12 pc meal. And various other things including chicken nuggets. Half of the meal was very dry chicken and seemed like it was made first thing that day and leftover still in the evening so they mixed it in my bucket. I ordered the 10 pc nugget and literally 8 of them were hard and dry. Some pretty much inedible. I’ve been here before but not for a long time. It’s been fair in the past but never been given such hard and dry chicken. Not sure if it’s under new management or what but based on other reviews more recently, it’s gone way downhill. Extremely dissatisfied.

Edit: after looking more through the bucket, ALL 6 drumsticks were small, dry and hard. And I was supposed to get 6 thighs and received 5 plus a...