Rick's Ribs — Restaurant in Rockford Township

These people are the worst, they can’t handle the amount of volume they receive and it visibly shows. I’m tired of receiving a side of “sassy” with my rib dinner, they can never answer the phone, and plus they just don’t have enough of anything. I know food trucks with more supply than this place, it’s called SUPPLY & DEMAND. The demand for your ribs at this restaurant is obviously high, so why not invest in more RIBS… maybe MORE EMPLOYEES…. Like why offer online ordering options if it’s always down, why have a phone if it’s always off the hook.. I understand first come, first serve but realistically when are you guys gonna EXPAND THE BRAND. And take that next step as an establishment, this is ridiculous. Every week it’s like this, like I understand having a tough time during a holiday season but on a regular Friday in march is pretty absurd. Please get it together, I’ve heard the same complaints from multiple folks. And stop acting so rude when people place their orders, let people get their entire order out before saying what you think immediately, it’s simple customer service tactics. Family owned and locally owned shouldn’t equal horrible service, I’m yet to feel the love when I enter this establishment. El Burrito Loco does a better job than you guys, The BBQ joint off of N. 2nd and Harlem does better than you guys, like I have to compare you to the other local joints…. You guys have better food no question but the service gets an F on every other end. I hope you guys read this and consider what you...

Went about 2 years ago and the food was amazing good dressing ribe were tender and spot on just went last night the spare ribs were tender the thick pieces but they put some smaller thin tough pieces the wings tast Walmart wings anything but soul in them the sweet potatoes tasted like they were Canned sweet potatoes with fructose corn syrup added to them in high volume tarttly sweet the coleslaw was bland no flavor the catfish was fried way to long the thick part of the fish was alright the rest of the piece of fish was like fish version of pork skins ridiculous when the food was good from a few years ago Mr and my mom went early in the day around 3 pm on a Sunday they need experience cooks with soulfood experience they need to keep the eye on the ribs the front of the st Louis cut ribs are thinner and smaller they will cook faster than the middle and back of the cut of ribs just cut those small pieces off before smoking them and cook them separately man this time the food was was straight Trash absolutely garbage worst than listening to drill Rap I MEAN TAKE SOME PRIDE I YOUR WORK THERE ARE NOT MANY SOUL FOOD BBQ PLACES IN THIS REGION ROCKF BELOIT They had a place in beloit 2 years ago called millies they sucked then I heard about ricks and switched now you guys are doing the same trash that put them out of business come...

Coming from Chicago, i was excited to hear about this bbq place. And i was truly amazed. The service was wonderful, questions were answered with no problems and the tips were great. This was in 2022. Here we are in 2025 and things have gone completely down hill. The hours have been all over the place and now with them only being open 4 days out the week between 3-7, you would think that would leave more time to be prepped and prepared. Clearly thats not the case here. First visit this year there was a sign saying no tips until 6:40 pm(they close at 7). I walked out. Had my sister in town and decided to try them again, second visit there was a sign on the door saying closed until 6:30 to catch up on orders(short staffed). Again you would think i would have learned my lesson but nooooo. My sister and I went back the next day at 3 when they opened thinking maybe things would be different. Huge mistake. Most of the items on the menu are not available. Customer service is a complete joke and we waited in the car for almost an hour just for the food to be ok. Third strike and youre out with me. I definitely tried and this is disappointing. I really hope you all take your reviews and feedback seriously. Hopefully things will get better but I definitely wont be...