Taco Bell — Restaurant in Rockport

my order has been incorrect more than once or have been missing items. When calling to let y’all know the phone is busy after my first attempt on calling. I ordered chalupas & asked for steak instead of chicken & am so confused why I got SOFT tacos instead. So when I called the MANAGER said youu ordered the #2 saying she heard me over the intercom but I’m like no ma’am I ordered a number 6 NOT the #2 & I even asked INSTEAD of chicken can I get steak instead. So another confusing question I have is where on the menu does the #2 have chicken? It has BEEF !!! So as a manager if she heard my order then she would’ve immediately known the #2 comes with beef & NOT CHICKEN & im 100% sure I said #6 CHALUPA bc I was on the phone & the person I was talking to even said youu ordered #6 chalupa w/ no sour cream, sub chicken for steak add spicy ranch !!...

There Was A Couple Ahead Of Us That Ordered Their Food, Then We Came To The Counter To Order Our Food. Well They Called Our # So We Went Up To Get Our Food. I Noticed That There Was Way Too Much Food On Our Tray. I Went Back Up With The Tray Of Food And Asked Them If They Were Sure That This Was Our Order And They Said Yes! While The Couple That Ordered Before Us Was Still Waiting For Their Food! I Asked The Couple What They Ordered And They Told Me And It Turns Out That The Staff Put Their Food With Our Food! Getting Orders Right Is Not Rocket Science Here, But When The Manager And Staff Are Just Messing Around Talking And Laughing This Is What Happens!!! Get It Together Manager And Staff... Luckily The Couple Took Their Food And Was Able To Eat Or They Would Still Be Sitting There Today Waiting For...

I’ve ALWAYS had the same exact problem every single time I’ve gone, i have an autistic child who HATES and will NOT eat anything that touches sour cream: nothing on the menu has an option without sour cream so we have to ask for it off and 1000000% of the time, he bites into a glob of sour cream and it starts a meltdown to the point i’ve just stopped going to this location because it seems like such an impossible task to not add sour cream & even when I go in to replace it, i’m met with such rude workers OR ‘oh i’m sorry it was the wrong order’ no it wasn’t, it happens so often I know now it’s just laziness and a lack of giving a rats damn about their job. God forbid someone have a deadly allergy that they just lack...