OYO Hotel Rockport- Bay View — Hotel in Rockport

I didn't even want to make this post but here I am lol well this is our third night in a row here. Rm15 our first night and rm10 for 2 days. My husband and I are currently in room 10 again. Yesterday night at 1am the AC turned off at 1am (no remote control for the AC). My husband and I woke up very hot. We can't tell the front office at that time because the office is closed til 8am. So we just toughed it out all night. I went to let them know at 9am but as usual nobody was there in the office so I had to call the manger cellphone number that is written on the paper at the door that's attached to the open sign. (While it's locked and nobody is in the office) The manager answered and I told her the problem the AC went out at 1am there's also no remote control for the ac in the room and she goes "did it turn off because it was turned to 61 or did it shut off just to shut off" i said ma'am it was on 70 when we came in and my husband and I woke up hot as hell. She then proceeded to ask me "well how did it shut off" I looked over to a group of other people in disbelief because they knew about the situation because I told them what happened and I told the manger over the phone I can't tell you that ma'am we woke up hot at 1 am and there was not a remote control opon our arrival. she then says "huh well here I come I'm on my way back" Fast forward my husband has the blue wizard where any oyo you book you get rooms for cheaper price. He said he was going to the office to see if they'll accommodate us a refund or even half of our money back. He comes back and tells me the manger daughter (who use to work at the Aransas pass Oyo) was getting mouthy and having a attitude like she always does saying they can't accommodate us anything because we stayed the night in the room and because he's a blue wizard and if he wants a better room he's going to have to pay extra (can you guys believe that?) My husband said he didn't argue with her because we had a situation with her before at the Oyo in Aransas where she use to work where she knocked on the door and I asked who is it and she got mad and started yelling "don't yell me" when she was told countlessly nobody yelled at her. Anyways back to the air-conditioning topic. My husband booked another night because they fixed it even though they didn't accommodate us at all. Well at 2:18am I woke up sweating and my husband was up and he says "yeah it went off again and the maintenance man didn't leave the remote control yesterday after fixing it. Now I'm piss because the office is closed I don't want to call the manger and bother her at all and have her upset because her and her daughter especially the daughter have a attitude for no reason and I'm not trying to go there with a person who doesn't have common courtesy on how to talk to someone especially a customer. So at 8am they'll be seeing me bright and early and I'll come back with a update. I really wish there was a way to get a hold of someone that's over them. This is ridiculous hopefully somebody is there office in about 3...

I am normally someone who will see bad reviews and still give a place a chance. However, this hotel has seriously made me reconsider doing that in the future.

The lady running the front office was absolutely sweet and professional. I can’t believe someone like her is working for a company like this. She deserves to work someplace so much better.

Upon check-in, she tells me that someone stole our remote so that we have to manually turn on the TV and then use the Spectrum remote. Ok, not a big deal at all. Then she checks the computer and tells me she is unsure if our room is clean and that the cleaning lady is running very behind that day but that she can check us in still since it is check-in time. Ok, cool. She then asks that we not go into the room for another hour… A little problematic given that it is check-in time and my room should be ready but I don’t argue it because bad days happen. She calls the cleaning lady and a man answers. She speaks to him briefly and hangs up the phone telling me that the cleaning lady had asked for her boyfriend to assist with cleaning and that she regrets agreeing to it. This is also concerning because why are random people being given access to hotel rooms when they’re not even on payroll?

I finished checking in and we are given our keys. The cleaning lady shows up to the office saying our room should be clean. Awesome. We walk up to the room and there is a window A/C unit hanging halfway off the window. The door looks as if it had been kicked in at some point. My husband and I go to open the door and have to try 3-4 times to get it open. We get inside and the room is absolutely atrocious. The furniture all matched what was shown in the pictures online, but not the condition of it or the room itself. There is no comforter, only a flat sheet. There were 2 very yellow pillows. There was no towels provided anywhere in the room. The floor was absolutely filthy and the bathroom floor was stained beyond belief. There were badly patched holes and dents all over the dirty and stained wall. Every piece of furniture looked as if it had been pulled out of a junkyard and placed in the room with no cleaning at all. The A/C was halfway working and it felt as if it was 85 degrees in the room.

The room also had a cigarette smell, which was surprising until we walked outside and watched as the cleaning lady walked out of the room next door with a lit cigarette in her hand.

The parking situation is equally as awful as the quality of the rooms here. You may end up stuck in a parking spot because of the lack of space that is provided or you are worried that someone else is going to accidentally hit your vehicle trying to get out of their parking space.

We ended up leaving and staying in another hotel where we weren’t worried about our health and the safety of our vehicle. A complaint to DSHS may be needed for the MANY possible health code violations...

Hotel of your nightmares; Bedbugs and they did not refund our damage deposit 4 nights we canceled and did not stay.

My family and I came to town last minute because of a death in the family. We just needed a place to sleep at night as we were with family during the day so we did not have high expectations of the Oyo. When we walked in it was a bit creepy with holes in the walls, the room was dirty, stained towels and holes in the bedding. However it was cheap and we just needed a place to sleep, the beds were comfortable and the sheets at least seemed clean.

I found an adult bedbug crawling on my daughter's pillow when I checked on her during the night. We captured the bug and brought it to the management to ask for a refund. They refused a refund but said we could cancel the remainder of our stay and receive a refund for the days we did not stay. We immediately packed up our stuff in trash bags to take to a laundromat and disinfect, turned in our keys and let them know that we were leaving. Also the management did not seem concerned by the bedbug, even refused to look at the one we had captured.

We have not received any refund for the time we did not stay and they are holding our $200 damage deposit fee. It has now been 11 days since we left and I have contracted the hotel and asked to speak to the management and was promised a call back. I am from Rockport and visit here multiple times a year to see my family. I will never...