Dunkin' — Restaurant in Rockville

1/20/2025 ~11:15 am I placed a mobile order that included 2 sets of hash browns. As I waited for my food I overheard the female staff member complaining about my order. I wasn’t sure what the issue was, but my enthusiastic thank you was met with silence twice, I could feel the tension as if I’d done something wrong. As I ate a hashbrown, I could feel that it was frozen. I went back in to ask if they could please reheat, the female staff member stuck her finger in the bag of hash browns to feel the temp herself while I was holding the order. She rudely snatched the hashbrowns from me w/o saying anything, had them sitting out at the food prep area, dumped my already eaten hashbrown onto a pan and put them back in the oven. She put the same hash browns into the same papers bags that they were in and handed the bag back to me with no words or apologies. She did tell her partner that my hashbrowns were cold and rolled her eyes in an exaggeration again without addressing me or saying anything. After having a blood pressure issue arise later that day, I also suspect I was given fully caffeinated coffee and that my ordering 1/2 decaf was the cause of the...

Really bad service, I’ve came here a couple times and the cashier that works there is not doing a good job . I waited in line for like 10 mins. He always has a really loud music in the store that I was talking to him if he was gonna take my order but he didn’t hear me cuz of the music . I was yelling until he heard me.. first of all that music is not appropriate in the store it had bad words. He had 6ix9ine music . I work at a restaurant and music like that is not allowed. Be also makes bad drinks . The flavor is not the same from the other stores is either too sweet or not flavor at all. He is Hispanic I think . Pls make sure he’s doing what he is supposed...

This place used to be my favorite to get my iced coffee, quality, good service and very clean.. now I have to drive longer to be able to go to another one because this place is now a disaster, there is no longer good service, quality or cleanliness.. you ask for the coffee with milk and they put cream, you ask for it with 2 sugars and they put 4.... the guys almost put their finger in it to mix the coffee... you have to wait almost 20 minutes to be served because there is no staff, they should...