Pizza Hut — Restaurant in Rockwell

This Pizza Hut in rockwell has got really bad about 4 months ago ordered a pizza nothing special just a pepperoni pizza and bread sticks paid by debit card over the phone. At the time I didn’t realize that they had switched to door dash under new management due to not having any drivers. After the order was place was told when to expect it so I waited got a text message from door dash saying it was on the way after waiting another 30mins got another text message saying it was delivered by door dash but no one ever showed up after call you to the store and telling them they would not offer a refund and was going to send another pizza out by door dash at 9:15 and I was advised I was going to have to pay for the pizza again. Then I was told they would have to talk to a manager and was hung up on. Well today I was willing to give them another chance called in gave them my order they gave me the total was going to pay with debit card their machine kept giving them issues and saying card not Valid well I hung up and checked my bank card it was active and with money on it. Called back went to place my order and was told they didn’t deliver to my address but I seen them deliver to both my neighbors houses. I will never order anything from them after new management this place has went down hill I hate to give bad reviews but it hasn’t...

Update: haven't ordered from here since my last review over a year ago. Ordered online. Immediately called store to make a change was on hold over 12 minutes B4 I had to hang up bc I got a text saying my order has been picked up. Can't believe no one could answer a call in 12 min.....Ordered on pizza hut app. Order says will be delivered by 7:31 arrives at 7:46 from a non pizza hut employee. Apparently it's like pizza hut is subcontracting thru door dash. Food is barely warm the soda I ordered was substituted with something I don't drink. Apparently they don't carry diet Pepsi anymore. Even though it's able to be ordered online. But instead of calling and asking me if I would like a substitution they just sent something else. When I called the store I was told that that's all they have and that I could not have a refund. They did offer to give me a store credit of more than the original purchase price for my inconvenience. However, at this point I won't be using this...

This is the worst pizza hut in history. After boycotting for 2 yrs due to long wait times, I decided to give then another shot. Nope! Placed online order at 4:10pm. Was instructed food would be delivered within 30 mins. After recieving text at 5 that food was out for delivery…. And waiting… recieved another text that their door dash partner would deliver by 5:59. Still no food at 6:10, I called store. Their reasoning was having no drivers, and my food just left. Im ok with waiting; however you should call the people waiting and explain the situation. When the food arrived at 6:20 naturally it is ice cold, and toppings burnt. The black in photo is tomatos! Never ever again. Pizza hut has lost a...