Papa Johns Pizza — Restaurant in Rocky Mount

For starters, I placed my order over the phone. I was greeted by Papa John’s call center by a sweet woman who had a very broken English accent. (Yes they use a call center instead of just answering at the store) After a long process of repeating myself, asking her to repeat herself, & denying offers to buy more items my order was finally placed & I was whisked away to their automated payment system. After repeating my card number over, I paid & the 11 minute call was over. Expected delivery time was between 7:37 & 7:47, about 30 minutes after I placed the order. Over an hour later I get a call from the front desk of my hotel asking me to come grab my food. After paying a good tip, & waiting for over an hour I couldn’t even get my pizza brought to my room. Finally eating my pizza & it isn’t even all that good. Worst experience ordering pizza I’ve ever had....

I called to place order and instead of it placing order with store it went to call center I order 2 buy one get one and order of wings and it call to 75 I was like something ain't right so he did something to get price to 63 I go to store to pick up in 20 minutes and order wasn't ready waited almost and hour when I went back in lady was like Benjamin and I made her aware I was there but I noticed the boxes was different sizes so I was like I suppose to have 4 large pizzas and order of wings she was like its 3 large wings and cheese sticks I was like I didn't order cheese sticks that suppose to be cheese steak and she still gonna proceed to register and be like its online order it makes mistakes when typed I said nah I placed order with a rep she gonna be like she can help I told her I can help...

I normally don’t do reviews but had to make this one. I drive to rocky mount everyday and this papa johns is near where I go. I’m ashamed to admit but I get food from here like every other day around 350 a month not just for me lol. 02/19/2019 around 7:30pm/8:00pm I ordered 50 dollars an some change worth of pizzas and drinks all I had was a 100 dollar bill they advise me I would have to break the 100 somewhere else and come back they will NOT except 100 dollar bill basically refused money like it had no value so I would have to spend more money on top of the 50 SMH excuse was it might be fake so I guess I’ll be spending 350 a month somewhere else where my money is good to someone. Tokyo express took that 100 with a smile looks like...