Pizza Hut — Restaurant in Rocky Mount

One thing I find these days is we go to certain places because of consistency in the food or service. Nevertheless it is not the same in all sites so some can and should be avoided. First time here and find it very hard to say something positive about the experience. First, I came at lunch time because I wanted to have lunch. This site was not busy from my point of view and I only saw a single car in the lot before arriving. My goal was to get a small personal pizza to go and eat in my van. Standing at the counter looking at the offering the associate came to me and inquired as to what happened to the other people. I didn't see anyone before me standing but she noticed them sitting and ran over to take their orders. I assume that was incorrect for them and possibly they should have remained standing. She seemed flustered and asked what I wanted and I told her my interest in the personal pizza and explained it would be to go. She asked my name and I told her. I asked how she spelled it. She told me and I explained I don't like my name spelled wrong and requested it be changed. I normally through the day wear a uniform shirt with my name clearly on it and pointed out that it was on my shirt. She was only interested in payment. She became upset and in my opinion rude. This was the worst experience in along time only because my insistence of the spelling of my name. I gave them a chance and sad to say that other locations are worth the time and money...

This place is horrible as is the other Rocky Mount location. The food is comparable to other places but the service is non existing. I eat here roughly once a month hoping the service will be different but it never is. I have also spoken with this manager on two occasions and while he is nice, nothing ever changes. One occasion had is waiting 30 for food, we asked why the wait when there was less than 10 customers and were instructed that they forgot to give our order to the cook; we also say with empty drinks that night. Another situation involved me and two coworkers during our lunch break. Me and another had our pizza delivered fast enough but the third coworker ordered a sandwich that had been given to another customer and it wasn't until 40 minutes that they brought out her sandwich. The most recent and most disturbing event was two days ago when my girlfriend, her two kids, he friend and friends kid decided to have lunch there. Both adults ordered hot soups that were cold and when raising an issue got the same soups handed back slightly warmer. Then the same waitress leaned over a customer in the Booth behind and spilled hot marinara sauce down her back ruining her clothes. Pizza Hut did give 25% off for the meal, reimbursement for the clothing, and a free meal.

Pizza Hut offers a change from our local Pizza Inn, but sadly, neither location has ever gotten it truly right in the past 2...

I called to make an order. The person who answered the phone was prompt and attentive. I was told that i could pickup the pizza in around 10 minutes. I arrived to the drive through about 15 minutes later. I sat in the drive through for approximately 10 minutes without any acknowledgement from staff. I observed employees going in and out of the restaurant interacting with people who were parked in the parking lot. The restaurant was completely out of order. Only one person remained in the restaurant taking phone orders. Several employees passed the take out window; walked outside the restaurant pass my vehicle and never even acknowledged that I was there. Finally, a young lady came in from one of the vehicles and took the pizza from the warmer where it has obviously been sitting the entire time. I noted error after error, from blatant rudeness to unacceptable...