Jimmy John's — Restaurant in Rolla

We ordered 2 country clubs add bacon. I didn't get bacon but I did get gross dried old guacamole chunks in and on my sandwich. GOOD CALL NOT ALLOWING PHOTOS OR NO ONE WOULD EVER EAT HERE AGAIN! I called and spoke to the manager and asked them to deliver new sandwiches bc my husband picked these up before he had to leave for the night shift. They told me that 4.7 mi away from the store was out of their delivery area and they could only credit my account. So now my husband gets to go to work for 12 hours without a lunch and I get to sit at home and try to figure out something to eat while not feeling good. I'm pretty sure that eating old dried up gross avocado is bad for your health and I already have a compromised immune system. They said they could only credit the account and they're not going to bring me a new sandwich so I guess I'll be calling the health department in the morning and let corporate know how this happened. When spending $32 on a meal I guess I don't expect food poisoning on the menu. CLEAN YOUR UTENSILS BEFORE YOU KILL SOMEONE. I really appreciate how our time and money is not valued. We eat here at least once a week, if this continues it will never happen again. Also, your delivery driver was walking out asy husband waited for our food and he was slinging the bag like a pendulum as he was walking out very slowly. This place is Freaky but...

How long do you wait for a fast food order? 5 minutes? 10 minutes? 15 minutes? 20 minutes? 25 minutes?

I waited over 30 minutes. I placed an online order and went there in 5 minutes. The store was nearly empty. And I told them I placed an online order. Someone asked for my name and looked at the order and said they will be working on it.

Sure. Then I sat there waiting. People walked in placing orders. They got their food. I was still sitting for a sandwich. Another person asked for my name and said “sorry, we’ll be working on it”. 10 minutes later, everyone who had walked in, had received their food. Some were done and were already gone.

A lady said “sorry, I’m working on your order”. 10 minutes later, a staff asked for my name again!!!! They had no clue where the order is and who is working on it.

So I walked away. After 30 minutes and paying 40 dollars...

Got the new toasted sandwich. Mentioned that I have alpha-gal and requested my sandwich be away from beef or pork. Everyone was very accommodating without feeling like they were annoyed, they changed gloves and set up at a different spot across the kitchen to prepare my sandwich. Food was great! I recommend the toasted chicken with cheddar cheese, lettuce and pickles.

ADD-ON REVIEW 4/11/25: I changed my 5 stars to 4 because I ate here again and noticed 4 out of the 5 employees were on their phone. Another came out of the bathroom messing with his zipper, it was unknown if he washed his hands or not. HOWEVER, he put on his gloves and while they were on, he messed with his pants under his apron for a minute, toucher his hat, face and then proceeded to handle food with the same gloves.

Customer service was still good and food...