edit, changing the review because the restaurant really did handle it the best they possibly could. It is a single employees error. In the previous six times there has been zero issues. The response you can see below I think is the best you could ever expect from a business when faced with this dilemma
Had gone there multiple times previously and was able to eat alpha gal friendly pizza. Which the restaurant had been gaining notoriety on local AGS forums for being AGS friendly. But we went out for my dad's birthday here only because it was the only sit down family restaurant we felt safe at. Both me and my wife have AGS, and were explicit on our order. No dairy, no mammal on a gluten free crust.
Got real cheese and Parmesan on our pizza instead. My wife didn't notice until she had eaten a few pieces. I noticed after coming back from the arcade area with the kids, after I took a bite. My wife ended up falling ill and needed medical care. My parents dealt with the restaurant and kept the kids there. The server lied, stated all pizzas have Parmesan even those with dairy free cheese and then when pressed said we didn't order dairy free, we did. We are both highly reactive. Everyone heard us. With life-threatening reactions it's not something either of us would both forget. Let alone our two hyper vigilant daughters or my parents.
Management came out and addressed the situation with my parents to their semi-satisfaction but after a few weeks of reflection I feel this review is fair after the week long recovery my wife had to endure as the stress of the allergic reaction set off her epilepsy.
We understand it was a single server's fault but it has really turned us off to eating out completely. We just don't feel safe anymore and that sucks to have...
Read moreI came here opening night with family. We were actually on our way to the Buffalo Wild Wings next door but popped in and asked to see a menu. We looked it over, gave it back and were talking about how we’d have to come back and try it.
After eating at BWW the owner shouted at us from a balcony behind the restaurant claiming we were thieves that had stolen their menu. We were very confused and went in to talk to them. They claimed we’d stolen the menu we’d looked at earlier despite us literally handing it back to them when we were done with it. They were very rude but eventually admitted they were wrong and we didn’t actually steal anything. No idea what all of that was about. Owner is very aggressive and weird.
This was months ago before they had a page I could write a review on. Yes. It was so weird I came to write this months later. However right after the incident I made a comment on their FB though. So if you want a timestamp for the date this happened you can go find it.
We decided to not come back and try the food. I’m sure it’s fine and good but so are lots of other places where the owners...
Read more⭐️⭐️⭐️⭐️⭐️ Exceptional Dining Experience at Piscotti's Pizza!
I can't say enough good things about Piscotti's Pizza in Rolla, MO! As someone with both Alpha-gal and gluten intolerances, dining out can be challenging, but Piscotti's has truly gone above and beyond to accommodate my needs. The staff is incredibly knowledgeable and attentive, making sure my dining experience is not only safe but also enjoyable.
The food is consistently excellent—whether you're stopping by for a casual lunch or enjoying a night out, the quality and flavor never disappoint. And let's talk about the prices—absolutely ideal for the experience you get, making it my go-to eatery in Rolla!
If you're looking for a place that combines outstanding food, exceptional service, and a welcoming atmosphere, look no further than Piscotti's Pizza....
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