Bojangles — Restaurant in Rome

Dear Bojangles Owner,

I just wanted to inform you that your business has gone. downhill. the reason why!!!!, Is because I have been a customer for many years just, As I am sure a lot of us all are. Since, 2020 of the Covid-pandemic, the restaurant dine in service is still not open to the public. I am tired of coming through the drive thru to get cold food. I always ask to make sure my food is hot before I leave the speaker. But guess what? I still get cold stale fries & over cooked chicken strips. The chicken Supreme's are my favorite. I do not drink the fountain drinks and I dread getting the sweet tea which I love but your tea is horrible. There's are not enough workers. Even when I pass by, I see the employees right out-front smoking cigarettes. I am sure they probably don't wash their hands before returning to work. Hopefully, it can become a smoke free environment. Your business dealing with the public. THIS IS UNACCEPTABLE!!!!! The Customers & their health are more important. BUT I KNOW YOU DONT...

Service was efficient. My order was correct and I didn't have to wait long. The employee wasn't very friendly, but that's ok. She was focused on being fast and being correct. The only real reason I put 4 instead of 5 was because of a slight issue with my coffee. It's my pet peeve when a drive thru hands you your coffee but not the cream and sweetener you asked to go along with it and put that in the bag with your food instead. It's important to hand it with the actual coffee because I can use the time I'm waiting on my food to make my coffee and then I could actually sip on my coffee while I'm waiting on my food. Instead I have to pull over and park. Also, when the server throws it in the bag with the food, the sweetener packets always slip down to the bottom of the bag and I have to pull everything out to get them. Lots of places make this mistake though. Overall, I was...

Went to drive thru and on the menu board it clearly said (8/16/24 @ 5:49) that Family 8 piece meal w/2 sides and half gallon was $28.99. I ordered a small side of dirty rice in addition to my order $2.59. My total was $44.79. I questioned it at the window and the lady said that was for chicken and biscuits only. I was like ok. I just didn't remember it being over $40 ever. I get home and look up the menu and it says same prices as the drive thru menu. I called and the manager said prices changed and no one fixed the menu board or the online menu. I was like the price changed $10 more, she said yes it's $38.99 for 8 piece family meal! She was the manager and she did apologize for no one changing the prices on the drive thru or online. However had I known it was $38.99 instead of $28.99 with only 3 eating the meal (mom and 2 kids) the individual meals would...