Crumbl — Restaurant in Rome

My wait here with my sister the other night was entirely too long. We got six cookies And a free one due to rewards. We left with four cookies and then I realized we are missing three. I went back in and they were not very nice about it. They did end up getting two of my cookies to me, but one of them still was missing. They ignored me until the lady at the cash register eventually checked on the situation and got my other cookie to me. It was probably what should’ve been a 10 minute experience turned into like a 30 to 40 minute wait and I will say when I went back they did have a small rush but ignoring someone that’s waiting on stuff that’s already bought from you is just not professional. I just wanted to let you know and give you my experience So y’all can improve further. I don’t live in Alabama, it doesn’t effect me if it improves, but I just wanted to bring that to your attention for...

Today was my third attempt at buying cookies here and was disappointed each time. First time and today all cookies sold out except one that nobody wants. There was a line of about 10 people today and we were informed by another customer that everything was sold out except one cookie. All those in line that heard him left. This happened at around 5:30 pm. The second time I was able to purchase cookies but the maple had no stamp, the cookies were misshapen, and the cinnamon square had no container. 2 stars simply because the cookies did taste good. Not a great start for a new business to the area. I hope they improve because I really like Crumbl but can definitely spend my money elsewhere. I live in a large metro area and all local Crumbls are very consistent. This one,...

Edit: I went back and was disappointed again. I’ll add pictures to show they didnt even make the cookies good. One didn’t have hardly any frosting. One had one m&ms and one was cold hard as a brick. Disgusting. I’ve heard nothing but great news about crumbl and was SO excited to finally try them myself after months of seeing them and thinking I bet they are the softest cookies!!! They weren’t. They weren’t even fresh. Actually, I got them so quick I knew they were old. Dry hard. Walmart sells better make at home cookies. And at an affordable price. $5 for a dry hard old cookie is not it. Wow way to ruin it for me...