Dippity Do-Da Dogs — Local services in Rome

Worst customer service I've ever experienced. Brought my dog in for a groom, they offered the summer cut, and showed me another dog that had it. I told them that's not what I wanted. I wanted something longer, the lady talked about what she could do what would look good and I said I trusted her to make the dog look great. When I picked up the dog, it was essentially a buzz cut, which is apparently the summer cut. I had already paid by the time they brought out my dog, and I had my son with me. So I decided to leave and call back instead of trying to deal with it there, while juggling my son and dog.

I call back to let them know I wasn't happy, I had to talk to three different people. The first person listened to my complaint, and then went and found the lady who had checked my dog in. They didn't put me on hold, so I can hear them talking about it in the background. So I speak to the lady from that morning and she tells me her side of the story, and proceeds to argue with me about what I wanted. I can't believe that she would try and argue about it, so I tell her I want to speak with someone else. I speak with the owner, and let her know I'm very frustrated at this point because I didn't expect to have defend myself to everyone that works there, she proceeds to tell me she can check the cameras to verify my conversation with the worker, and that she has to pay her people, and that no one ever complains. At this point I am really mad, I've spent $70 on a service that was done incorrectly, I wasn't calling to get my money back, I wanted an apology, some simple customer service, like having my complaint acknowledged.I didn't want to have to defend myself to the worker and the owner; I didn't like the job they did, I don't feel like they listened to me when I described what I wanted, and they did a poor job describing what the dog would look like. Up to this point I had gotten steadily angrier and frustrated but had not been irate. The owner tells me there's nothing she can do. I let her know that I won't be coming back and it's the worst customer service experience i've ever had. She informs me that i'm the worst customer she's had, that i'm clearly having a bad day with my son and taking it out on them, and frustrated that my wife made me do this, she then hung up. Those are her exact words as I best remember them. I'm not afraid to share that because I know she's in the wrong here. She couldn't handle the possibility of being wrong, or having to own up to how poorly they had handled this whole call; so she shut down went for the ad hominem attack and hung up. Of course I was mad in the conversation, I didn't verbally abuse her or anyone else, I didn't scream at anyone, I was mad and firm about my position. I can say she probably heard a slew of cuss words in between her telling me i'm the worst customer and hanging up.

Do they have happy customers? I'm sure like she said most people leave happy. For me worse than the hair cut and their communication before hand, is their problem resolution. I called just to let someone know I was unhappy; I didn't ask to talk to the worker and be put in the position of arguing about our conversation; I didn't want to have that conversation with the owner. I needed someone to listen and apologize; not argue and throw in a few apologies afterwards. They escalated that situation; and their owner took it to the next level by personally attacking me. If you want to a good $70 buzz for your dog, they are your people; don't bother letting them know if you have any issues. Maybe don't...

DO NOT GO HERE - THOUSANDS IN VET BILLS I brought my German Shepard here two weeks ago and it cost me thousands in vet bills. I simply asked for a bath, ear cleaning, and nail clipping. While I can definitely say they gave him a bath - his ears were still dirty, and they cut his dewclaw back so far it bled. People make mistakes - so I wasn't too upset about that until I noticed a few more of his nails weren't cut at all. When we got home he drank his entire bowl of water and then another as if he had had nothing to drink the entire time there. Then, the next day began vomiting, throwing up a large piece of something. In two days I had bring him into the vet as he kept vomiting and wasn't eating. Turns out - he had a foreign object in his stomach. The staff here did not tell me had chewed on anything, which would have been VITAL information. A surgery and THOUSANDS of dollars later - I now have whatever was in his stomach and it's not from my home or anywhere we walk. The staff ignored my email about this for a week so I'm writing on here. Do not go here. Who knows what could have happened if I didn't take my dog into the vet so quickly. I am so disappointed - I just wanted a good experience getting my dog cleaned up - it was his first ever groom. He will never be going to a groomer again after this. Now I've paid thousands of dollars for what should've been $50 groom....

I have used them for grooming and doggy day care, and I highly recommend both services. 11years ago I adopted the most hyperactive puppy I've ever had in my life. She completely shredded my house every single day while I was at work. Someone told me about their doggy day care when I was telling them I was at the end of my rope and ready to give up on a dog for the first time in my life. Dippity transformed my dog. It was so apparent that she played and exercised all day long as she would zonk out for a day and a half after a day at daycare, and the price was so affordable, she was also receiving basic obedience training that I wasnt charged for. She turned out to be the best dog after getting proper exercise and socialization. Well she got old and arthritic and quit needing day care, so I had not been there in about 7 years. I just got a new pup who I enrolled in their doggy day care as soon as he finished all his booster shots as he needs more exercise and socialization,than I can provide at home, so far, I'm just as impressed as I was the first time I used their day care. But what shocked me the most, is that their price was. Still the same! $10 a day is all it cost for a happy dog that didn't have to sit at home bored all day! And the only other place in town charges 3 times that amount. The staff are still as friendly and professional as they...