Wendy's — Restaurant in Roselle

2023 Review: Did not get order right and seemed to be frustrated when order needed to be confirmed.

2024-2025 Review: This place does not have enough staff. We do sense the cordial attitude from the staff and manager on duty.

They never ask you if your order is for take out or to dine in. That is perhaps for less work to be done with the trays and prep work?

Speaking of which, this place is always dirty . . . From the front doors, to the flooring, the sticky leftover residue from spilled drinks, to the unclean tables, and more . . .

Eat at your own risk, despite the large size spacing and massive seating options.

■A Quyloon Reese Report on Experiences & Custom (QR-REC)®: •Food: 85/100 (Natural tasting) •Portion to Cost Ratio: 75/100 •Comfortable: 70/100 (Ample amount of unclean seating and dirty space) •Hospitality (Staff): 75/100 (Mostly nice but don't mostly speak English) •Clean: 50/100 (not including restrooms) Overall Score: 355/500 (71%) ⭐⭐⭐☆☆ 🔵GOAL: "Our intent is to design innovative expository to provide daunting critiques that command attention and force heads to turn...

Update: I saw they tried to refund me for the food but it didn’t go through because of an error with my card expiration date. I looked again today and the refund was completed.

This is the only complaint I ever really had with this location and I go here almost 2 times a month or more since 2019 🫣. Updating to 4 stars because it seems to be an isolated incident

I ordered delivery through the Wendy’s app. Paid extra fees on top of the receipt amount. My order is completely wrong and I got a dialup internet sound effect when I called the store number 😡. I ordered a big bacon classic and got something else. I HATE onions and taking them off won’t help remove the onion flavor 😤. It’s supposed to have lettuce and tomato. This really sucks because I’m starving and still don’t want to eat it. I called corporate and they were closed for the weekend. I noticed it was still through door dash so I called them and they couldn’t reach the store nor corporate either. On Nov 3rd Wendy’s emailed me for details about what was wrong and I replied right away but I still have no update nor partial...

I had a beautiful experience here! I didn't know how to order on my app, and a WONDERFUL MANAGER NAMED JOSEPH, helped me out! He has such a sweet spirit and kind ❤. I know the people around him love working for him! The food was fresh and hot, the service was professional and exceptionally kind!! I love this place. Never had a fast food service like this!! Too bad I live 50 min away! I would come in here just to get the marvelous service with smiling faces! In addition, a young dark skinned hard working young man helped me out without an attitude. He filled my cup up to the rim and continued his hard work assisting for the drive through. The drive through gentleman were very sweet! This was all late at night! They were happy to serve, and assisted with grace and kindness! Wendy's corp, you need to hire managers like Joseph in ALL of your stores! He's proof of what skilled, kind, effective , competent leadership produces! It spills over to all the workers that serve under them. Great, kind, patient leaders, great service workers, happy customers!!! Yay!!!!! Yay!!!!!I'm...