Domino's Pizza — Restaurant in Rosemead

My son and I placed orders online for carryout. I ordered pizza and wings and he ordered the same at about 1pm. I chose to pay for my order in store and my son prepaid for his order. Anyhow, we were notified via email that our orders were ready for pickup by 145pm. I didn't walk in to pick up both orders until almost 255pm. A whole two hours after we had ordered online and more than one hour after we were notified. When I walked in 255pm my order was ready with no issues. However, my son's order which was one thin crust pizza, wings, and a 2 liter of soda was not ready!!! A whole 2 hours after we initially ordered and 1 hour after the notification that our order was ready. So, I had to ask what happen? There was a young male behind the counter and his response was, "I don't know?" ... Anyhow, I ended up waiting a whole hour just to get the wings for that order. Also, the pizza for that order was not fresh. It's obvious that it had been sitting there for a while. Furthermore, instead of getting the actual mango habanero wings that my son had originally ordered we were offered regular hot wings. We took them because it had already been 3 hours since we placed our order and we were just tired of waiting. In closing, I understand that things happen but there's got to be a better way of...

Worst Dominos ever! DO NOT ORDER FROM HERE! And its sad, cause my first job was at Dominos. They always mess something up. The last time was the last straw. The driver didn't even make an attempt to complete the delivery cause my little dog was outside. And the worst part is, i ordered online and the driver said my order was complete, and i never even received it. And my wifes card was charged for it. So i called to explain to them that i never received my order. The manager automatically got all offensive and rude. And didn't even speak proper english to top it off. So when my order finally did arrive. The dumbass delivery driver said i needed the card. Which by the way is on file in our online account. And i explained to him that i ordered before without having to show the card, and our card had already been charged. So he called his idiot manager to get approval, and he denied my order. And my 2 kids were left to stay hungry. So I immediately ordered from Puzza Hut. And thank god they're professional. My order was on time and i didnt need to show the card. The only reason I gave 1 star is cause thats the lowest rating you...

Delivery Issue, Missing Item & Unprofessional Service

Hi, I had an order delivered today that took over an hour to arrive, which was frustrating enough. But on top of that, the driver didn’t call or text when they got here—instead, they went to the front house, knocked on their door, and confused the people who live there. It was embarrassing for me and awkward for them.

I live in the back house, but I never asked for the food to be brought to the back. I usually just walk out to grab it when the driver calls or texts. This one didn’t do either. Instead, they told me I should’ve left a note saying I’m in the back house. But if I’m not asking them to come back here, what’s the point of that? A quick call or text would’ve solved the whole thing.

Also, my order was missing the shredded Parmesan Asiago, so it wasn’t even correct. After all that waiting, I didn’t even get the full order I paid for.

Please make sure your drivers contact customers on arrival, and double-check orders before they go out. This was...